On 14.03.2017 09:07, Kamil Nigmatullin wrote:
Yes, I understand that. Thanks. Actually it is not static thing. I create the callcenter platform as a Service for our clinets. So I need more simple way to achive that, something like pass the param of preffered agent to mod callcenter that make a multiple queues and multiple levels. Anyway thank you for ideas.
For now, you can not create queues in callcenter dynamically. You could load queue configs from external (DB using some programming language to generate the config) and reload FS config, then reload mod_callcenter, which will disconnect the ongoing calls in callcenter. So you will have so much queues initially created as you plan do be different first managers. Although you can dynamically add remove agents, assign them to tiers without reloading mod_callcenter. -- Mimiko desu.