hi Mimiko, could you post your queue configuration and the dialplan that does the transfer, if possible? 2013/9/18 Mimiko <vbvbrj@gmail.com>
Hello.
I am wondering if this is possible at all. For example the caller selects and enters a queue Que1 in a callcenter application. This queue has recording of conversation enabled. Sometime agent which was bridged to this call need to transfer the caller to another queue, due to caller's error on selecting queue in IVR. Initially I enabled simple transfer with *1N# from default dialplan example. This is working fine to transfer to some other number in the system directly, and while first agent terminates conversation, the recording of conversation continues already with the new B-Leg connection. Its good, because we can track whole conversation of the client.
But in case of transferring to another queue there will be two recording files, one started from Que1 and another started from Que2 to which the caller was transferred. How can the caller be transferred to other queue and disconnect from first queue? Other queue also needs recording. The caller can use IVR to get to Que2 for example.
Thank you.
-- Mimiko desu.
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