Ok, I'll try it. Thanks. ? 2013/4/9 ?? 03:52, Gerald Weber ??:
Then i guess you have to call
sofia_contact <contact from agent>
in your app for each of you agents
which either returns the sip contact (sofia/internal/sip:2001@192.168.20.150:53372)
or error/user_not_registered
e.g.:
freeswitch@fstest> sofia_contact [call_timeout=10]user/2001
sofia/internal/sip:2001@192.168.20.150:53372
freeswitch@fstest>
another solution ist o patch mod_callcenter.c to support this in the agent list command
*Von:*freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] *Im Auftrag von *Jimmy Chang *Gesendet:* Dienstag, 09. April 2013 09:40 *An:* FreeSWITCH Users Help *Betreff:* Re: [Freeswitch-users] get agent status
Hi,
<quote> callcenter_config agent list lists the ?agents" defined in mod_callcenter. They can be Available/Waiting even when their contact (the user/xxx thing) is not registered. </quote>
In this situation, if I use callcenter_config command, I don't really know how many agents registered. If one agent doesn't register, he or she should be unavailable in our monitor screen.
Any suggestions?
Jimmy
? 2013/4/9 ?? 02:48, Gerald Weber ??:
Either use
callcenter_config agent get state xxx for a specific agent
or
callcenter_config agent list for all agents
*Von:*freeswitch-users-bounces@lists.freeswitch.org <mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org] *Im Auftrag von *Jimmy Chang *Gesendet:* Dienstag, 09. April 2013 08:40 *An:* FreeSWITCH Users Help *Betreff:* Re: [Freeswitch-users] get agent status
Hi,
That's what I want to know. Thanks.
If I want to get lastest state of agent, any suggestions? Thanks in advance.
Jimmy
? 2013/4/9 ?? 01:57, Gerald Weber ??:
Hi,
those 2 commands have nothing to do with each other.
list_users goes through the directory listing each configured user that can be used to register a sip device.
error/user_not_registered means that no sip device used the username to register with.
callcenter_config agent list lists the "agents" defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.
mod_callcenter agent != user
Hope this helps...or maybe i got your question wrong ?
*Von:*freeswitch-users-bounces@lists.freeswitch.org <mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org] *Im Auftrag von *Jimmy Chang *Gesendet:* Dienstag, 09. April 2013 06:56 *An:* freeswitch-users@lists.freeswitch.org <mailto:freeswitch-users@lists.freeswitch.org> *Betreff:* [Freeswitch-users] get agent status
Hi,
I try to maintain the status(state) of the FS agents from these two commands. list_users callcenter_config agent list
I'm confused with their results. <list_users> says the agent is error/user_not_registered. <callcenter_config agent list> says this agent is Available|Waiting.
Does this normal? Should I change some other commands?
Thanks. Jimmy
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