Thanks Brian. Please confirm, my phone registers to 220@xyz.dom.com<mailto:220@xyz.dom.com> through a port that is sofia profile external, should I have profile: external and leave 220@xyz.domain.com<mailto:220@xyz.domain.com>? I have it setup as multi-tennant, if that matters. Thanks again, Sean From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian West Sent: Monday, June 23, 2014 5:07 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] sendevent PRESENCE_IN Guessing <redacted>.com isn't an alias on the profile? otherwise you would need to say profile: so it knows what profile to send it out. -- Brian West brian@freeswitch.org<mailto:brian@freeswitch.org> [cid:image001.png@01CF8FAC.A148E690] Twitter: @FreeSWITCH , @briankwest http://www.freeswitchbook.com http://www.freeswitchcookbook.com T: +1.918.420.9001 | F: +1.918.420.9002 | M: +1.918.424.WEST iNUM: +883 5100 1420 9001 ISN: 410*543 Skype:briankwest PGP Key: http://www.bkw.org/key.txt (AB93356707C76CED) On Jun 23, 2014, at 3:41 PM, Sean Devoy <sdevoy@bizfocused.com<mailto:sdevoy@bizfocused.com>> wrote: <redacted>.com