Hi there, No change nor updates have been made in months. Everything was working great but now FIFO is not ringing the extensions while the first call is not HUNG UP...meaning, first call to go to FIFO rings the agents, and one person answer...when the second call comes in, it goes to fifo queue (caller listens the music) but no one is aware of the call, nor even the agents that are available. Only after the first call hangs up the 2nd goes in. I tried troubleshooting but no help. What I also noticed is that before, to display the caller ID on my sip client I had to use: <action application="set" data="origination_caller_id_number=${caller_id_number}"/> <action application="set" data="origination_caller_id_name=${caller_id_name}"/> but now, while testing, the caller id was showing when calling fifo without setting those parameters, but before it would just show the fifo queue name. All I can say is that I can't figure out why and how to fix these behavior if I have done no change to FreeSWITCH nor the config files. I also tried downloading the latest GIT and got the same response. THANKS, John