Hello, We are trying to implement SLA for users registered in different profiles We have setup of freeswitch as following : - There are two profiles for registration of users named *register1* (listening on 5070 on ipv4) and *register2* (listening on 5071 on ipv6). - One user for e.g.* 1001@example.com <1001@example.com>* is registered on register1 profile and register2 profile as well. - We have followed below link for configurations : https://wiki.freeswitch.org/wiki/Shared_Line_Appearance - For Shared Line appearance we have following dialplan : <extension name = Demo> <condition field="${destination_number}" expression="(.*)"> <action application="set" data="hangup_after_bridge=true"/> * <action application="export" data="nolocal:sip_invite_domain=example.com <http://example.com/>"/>* <action application="set" data="continue_on_fail=true"/> *<action application="export" data="nolocal:presence_id=1002@example.com <1002@example.com>"/>* <action application="bridge" data="${sofia_contact( 1001@example.com)}"/ </condition> </extension> Now one user for e.g. 1002@example.com is dialing extension 1001, presence is shown on both registered 1001 extensions, call is answered from the extension registered on register1 profile but SLA is not working for 1001 registered from profile register2, same issue arises for vice versa scenario as well. So, If you can please elaborate that whether this scenario should work or we are missing something or this is default functionality of freeswitch. Thank you in advance.