Could not the agent just type it on a screen -- it would seem to be much easier. vip killa <vipkilla@gmail.com> wrote:
Hi everyone, I'm trying to collect DTMF digits and store them in a channel variable so when the channel hangs up it uses those digits to "mark" (or rename) the recording of the call. The DTMF will be entered by the called party (i think that would be the B-leg?). I've been experimenting with "bind_meta_app" and "bind_digit_action", it seems like "bind_digit_action" may be the one i need to use but im not sure. I'll explain the scenario to make things more clear...we are trying to install this in a call center type environment where all calls are being recorded. A caller gets an agent, the caller gives the agent the account number of their case, the agent uses DTMF to mark the recording of the call with the account number of the caller's case. Does that make sense? Please let me know if this is possible, thanks.
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