Christian, I have a similar problem with a Sangoma B700 card (I think the ISDN part is similar, though) and have a Sangoma ticket open (#1310). It's intermittent and relies on the outside party reporting the quality being poor, so I am waiting for another occasion to arise when I can grab some more detailed traces. Your sample is quiet, which makes it hard to see what is going on. I have generated a test tones file which I use as a voicemail outgoing message on a test extension which allows me to clearly see what is happening to the voice. It uses sox and goes like this: #!/bin/bash sox -r 8000 -n out300_0_2.wav synth 2 sine 300 sox -r 8000 -n out500_0_2.wav synth 2 sine 500 sox -r 8000 -n out1000_0_2.wav synth 2 sine 1000 sox -r 8000 -n out2000_0_2.wav synth 2 sine 2000 sox -r 8000 -n out3000_0_2.wav synth 2 sine 3000 sox -r 8000 -n out300-3400_0_3.wav synth 3 sine 300-3400 sox -r 8000 -n out1-4000_0_5.wav synth 5 sine 1-4000 sox -r 8000 -n out1000_0_5.wav synth 5 sine 1000 sox -r 8000 -n out1000_-6_5.wav synth 5 sine 1000 gain -6 sox -r 8000 -n out1000_-12_5.wav synth 5 sine 1000 gain -12 sox -r 8000 -n outwn_0_5.wav synth 5 noise sox -r 8000 -n outwn_-6_5.wav synth 5 noise gain -6 sox -r 8000 -n outwn_-12_5.wav synth 5 noise gain -12 sox -r 8000 -n outsilence_2.wav synth 2 sine 300 vol 0 amplitude sox out300_0_2.wav outsilence_2.wav out500_0_2.wav outsilence_2.wav out1000_0_2.wav outsilence_2.wav out2000_0_2.wav outsilence_2.wav out3000_0_2.wav outsilence_2.wav out300-3400_0_3.wav outsilence_2.wav out1-4000_0_5.wav outsilence_2.wav out1000_0_5.wav outsilence_2.wav out1000_-6_5.wav outsilence_2.wav out1000_-12_5.wav outsilence_2.wav outwn_0_5.wav outsilence_2.wav outwn_-6_5.wav outsilence_2.wav outwn_-12_5.wav testtones.wav You may find something similar useful, or you can download this from http://www.earthspike.net/FreeSWITCH/testtones.wav (2.2MB on my domestic broadband). This is what I have recorded so far (using another FreeSWITCH server on the PSTN side): http://www.earthspike.net/FreeSWITCH/choppy_voice.wav (3.3MB on domestic broadband). You will notice that the outgoing IVR message is perfectly clear, and the voicemail outgoing message (test tones) gets messed with. Both are 8kHz WAV, so there is no transcoding or anything like that going on. Sometimes hold music goes choppy, sometimes not, sometimes the IVR message goes choppy as well. Sometimes the choppiness persists until I restart FreeSWITCH; other times it is for just one call. I have also written a script to capture 15s of the voice legs, using capture commands outlined by Sangoma support to include stuff around the echo canceller. You may also find this useful: #!/bin/bash echo "Starting diagnostics" DIR_PREFIX=/usr/local/freeswitch/recordings/diagnostics FILE_PREFIX=${DIR_PREFIX}/`date +%Y%m%d-%H%M%S` FS_CLI_X="/usr/local/freeswitch/bin/fs_cli -x" WAN_EC_C=/usr/sbin/wan_ec_client SPAN=`${FS_CLI_X} 'show channels' | sed -e '/FreeTDM/!d;s|.*FreeTDM/\([0-9]\):\([0-9]\)/.*|\1|;'` CHNL=`${FS_CLI_X} 'show channels' | sed -e '/FreeTDM/!d;s|.*FreeTDM/\([0-9]\):\([0-9]\)/.*|\2|;'` echo Diagnostic capture utility echo ========================== echo Detected call on ${SPAN}:${CHNL} echo Setting up trace on span wp${SPAN} ${FS_CLI_X} "ftdm trace ${FILE_PREFIX} ${SPAN}" pushd ${DIR_PREFIX} echo Recording 15s EC sample on ${SPAN}:${CHNL} ${WAN_EC_C} wanpipe${SPAN} monitor ${CHNL} popd echo Stopping trace ${FS_CLI_X} "ftdm notrace ${SPAN}" echo Done. The script relies on there only being one channel active when you want to record the call, so you may have to tune this for your requirements. I have created a folder recordings/diagnostics for the captured output. The non-profit I do this for has low enough traffic to make the single call assumption usually valid. If I am near an ssh session, though, I would work out the SPAN/CHNL variables manually in case more than one was active. If you get anywhere with this, let me or the list know. Note for devs: I haven't opened a FreeSWITCH JIRA on this because it is only calls involving my Sangoma card that are affected. If the deeper tracing that Sangoma have requested show that it is not in their card, then it will go to the FreeSWITCH JIRA. If you wish, I can open a JIRA but I'm not sure it's a good thing to have 2 separate fixes going on. John On 01/03/12 16:45, Moises Silva wrote:
On Thu, Mar 1, 2012 at 9:45 AM, Christian Benke <benkokakao@gmail.com <mailto:benkokakao@gmail.com>> wrote:
Sangoma's Support appears to be clueless as well, they didn't have effective suggestions so far(Opened a ticket 2 weeks). Since i don't have this problem with identical hardware without Sangoma-Cards(SIP-Trunk instead), my first assumption was the card. Probably an interrupt issue?
Another test you can try to pinpoint the issue and determine once for all if the problem is below FreeSWITCH is to use the "ftdm trace" command. This command will create an input an output file (in the directory you specify) that contains the raw audio as it is read and written from/to the wanpipe device.
Type "ftdm trace" to see the command syntax. Run the command whenever you reproduce the problem (can be run in the middle of the call) then stop the trace with "ftdm notrace" when you're done capturing. Note that the tracing will not stop automatically when the call is hung up, the trace is a raw I/O trace and has no knowledge of calls starting or being hung up.
The audio format will be alaw (because is a BRI line), you can convert that to a wav (with sox for example) and see if the audio issue is there. If it is, we can start thinking on lower-level troubleshooting.
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