18 Feb
2013
18 Feb
'13
6:48 a.m.
You don't need them to tell you how to configure your device to talk to them (a FS specific question), you want them to tell you why the authentication failed (specific to their end). Once we know that it should be possible to know what needs to be adjusted.
Indeed. But the problem is that I can't get past their (useless) first level helpdesk to talk to the people who might actually have access to their logs. Julf