On 06.02.2013 16:29, Archana Venugopan wrote:
Hi,
I have seen the below entries in callcenter wiki. Sorry to post a simple query here. Incase if I want to ring all phone sequentially according to the below information, I can give sequentially-by-agent-order.
Should I need to give this in dialplan xml or in autoload_config? Also can you please provide me how the syntax looks too. Many thanks.
*Queues *
Queues can only be configured in the XML configuration. They are only loaded once.
Yes, callcenter queues are defined in callcenter.conf.xml. Queues parameters like order and distribution are set per queue. It is a global for full FS process work. Althought, agents adding and tiering can be done dinamically from dialplan. To set agents sequentially, you have to chose sorting order. I prefer longest-idle-agent, as this loads all agents equally. In general this is good, as a member does not care which agent will answer. -- Mimiko desu.