Hi Ehtasham, I think you are trying to emulate what you have in an old TDM pbx on VoIP. What you want to do makes sense in a centralized PBX. Anyway, I believe you still could do it generating a re-invite (or update, since the call was not answered) using the header Alert-info: auto-answer (your phone has to support the header Alert-info, most do). I have never tried but could work. For transfer send a REFER. I would definitely discard the hard phones and go to webrtc, it would be much simpler to do what you want to do. Flavio E. Goncalves Em seg., 28 de set. de 2020 às 08:57, Ehtasham Ul-Haq < ehtasham.malik@expertflow.com> escreveu:
Thanks, Flavio, We are using ESL, and for the test purpose we are trying to use the Answer command for our first usecase, but it's not working, here is the scenario. We initiated a manual call from the phone A to phone B, If the phone B is ringing, (either via a direct call from SIP Phone A, or a proper inbound call from a customer , which hit IVR and than park on the phoneB), I am considering agent is available on phone, and i don't want to answer it from the direct phone answer button, rather from a Web Interface with a button to answer, We are trying to answer with "Answer" command but its not working.
Can you help us on that
Malik Ehtasham, Lead ProjDev
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On Mon, Sep 28, 2020 at 4:43 PM Flavio Goncalves <flavio@voffice.com.br> wrote:
Definitely, ESL.
For javascript (node) you can use modesl (javascsript library for ESL event socket library). There is also a SIPTAPI driver for windows from ipcom.at, similar to JTAPI and MS TAPI.
https://sourceforge.net/projects/siptapi/
Flavio E. Goncalves
Em dom., 27 de set. de 2020 às 15:42, Malik Ehtasham < ehtasham.malik@expertflow.com> escreveu:
Hi We would like to develop the Freeswitch CTI Web Application, from where a user can control all the CTI Features for example -Answer Call -hold/resume call -Consult/Transfer/Consult Transfer/Conference -Outbound Call
I am looking for a library such as Cisco CUCM provides JTAPI < https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/10_5_2/CUCM_BK_J6E0E2F6_00_jtapi-developers-guide-1052/CUCM_BK_J6E0E2F6_00_jtapi-developers-guide-1052_chapter_01000.html>
Do we have something similar in the Freeswitch, For now We are exploring Mod_commands <https://freeswitch.org/confluence/display/FREESWITCH/mod_commands> , can this be used to acheive such a functionality, Though we tried few of its commands to answer the 2 phones but it didn't work.
if mod_commands is not the option than what other option or track we should follow to acheive this .
Any help/hint would be really helpful !!
Thank you
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