Hi, If I call 2003 from my mobile, its not passing through the 'voicemail1' part alone that I have set in default.xml but its checking other <extension> in default.xml. Whereas if i call from my desk phone its recognising. I have been digging threw and I could not get a single clue. Can anyone please point me out why its not picking for mobiles. <!-- Voicemail --> <extension name="voicemail1"> <condition field="${svc_application}" expression="^voicemail1$"> <action application="info"/> <action application="answer"/> <action application="start_dtmf"/> <action application="sleep" data="1000"/> <action application="javascript" data="vect/ivr_in.js ${user_name} ${domain_name}"/> </condition> </extension> <Mobile logs> EXECUTE sofia/mo-internal/447892140242@10.31.1.117 lua(num_lookup.lua 2003 vect.uk01.net) 2013-03-01 15:38:14.169265 [CRIT] switch_cpp.cpp:1227 num_lookup.lua SELECT dir_users.*, domain_name, prefix FROM dir_users INNER JOIN dir_domains ON (domain_id=dir_domains.id) WHERE (user_id='2003' AND domain_name='vect.uk01.net') OR msisdn='2003' 2013-03-01 15:38:14.169265 [DEBUG] switch_cpp.cpp:1007 sofia/mo-internal/447892140242@10.31.1.117 destroy/unlink session from object Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->uk01_extension] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [uk01_extension] ${svc_type}(app) =~ /^extn$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->voicemail] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [voicemail] ${svc_application}(voicemail1) =~ /^voicemail$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->conference] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [conference] ${svc_application}(voicemail1) =~ /^conference$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->group_dial] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [group_dial] ${svc_application}(voicemail1) =~ /^group_call$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->park] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [park] destination_number(2003) =~ /^\*56([1-9])$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->unpark] continue=false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 Regex (FAIL) [unpark] destination_number(2003) =~ /^#56([1-9])$/ break=on-false Dialplan: sofia/mo-internal/447892140242@10.31.1.117 parsing [mo-internal-default->group_pickup] continue=false <Desk logs> Dialplan: sofia/internal/250@vect.uk01.net Action lua(num_lookup.lua 2003 ${domain_name}) INLINE EXECUTE sofia/internal/250@vect.uk01.net lua(num_lookup.lua 2003 vect.uk01.net) 2013-03-01 15:42:55.089237 [CRIT] switch_cpp.cpp:1227 num_lookup.lua SELECT dir_users.*, domain_name, prefix FROM dir_users INNER JOIN dir_domains ON (domain_id=dir_domains.id) WHERE (user_id='2003' AND domain_name='vect.uk01.net') OR msisdn='2003' 2013-03-01 15:42:55.099248 [DEBUG] switch_cpp.cpp:1007 sofia/internal/250@vect.uk01.net destroy/unlink session from object Dialplan: sofia/internal/250@vect.uk01.net parsing [default->uk01_extension] continue=false Dialplan: sofia/internal/250@vect.uk01.net Regex (FAIL) [uk01_extension] ${svc_type}(app) =~ /^extn$/ break=on-false Dialplan: sofia/internal/250@vect.uk01.net parsing [default->voicemail] continue=false Dialplan: sofia/internal/250@vect.uk01.net Regex (FAIL) [voicemail] ${svc_application}(voicemail1) =~ /^voicemail$/ break=on-false Dialplan: sofia/internal/250@vect.uk01.net parsing [default->voicemail1] continue=false Dialplan: sofia/internal/250@vect.uk01.net Regex (PASS) [voicemail1] ${svc_application}(voicemail1) =~ /^voicemail1$/ break=on-false Dialplan: sofia/internal/250@vect.uk01.net Action info() Dialplan: sofia/internal/250@vect.uk01.net Action answer() Dialplan: sofia/internal/250@vect.uk01.net Action start_dtmf() Dialplan: sofia/internal/250@vect.uk01.net Action sleep(1000) Dialplan: sofia/internal/250@vect.uk01.net Action javascript(vect/ivr_in.js ${user_name} ${domain_name}) Many Thanks.