We should auto send this email out every week or so... with different subject titles so people WON'T forget to file JIRAs if it is indeed confirmed as a bug On Mon, Jul 23, 2012 at 1:08 PM, Michael Collins <msc@freeswitch.org> wrote:
Hello all,
We've had yet another thread where someone wasn't sure if there was a but so they asked on the mailing list. I've written up some simple guidelines and put them on the world-famous Bugs wiki page:
http://wiki.freeswitch.org/wiki/Reporting_Bugs#Important_Note.2C_Please_Read
In short: not only should no one report bugs to the mailing list, no one should report symptoms to the mailing list and ask, "Is this a bug? Should I file a Jira?" If you have collected enough information to send an email to the list and ask whether or not to file a Jira then there's really no point in asking - just file the Jira.
If you would like to discuss the symptoms on the mailing list then open the Jira *first* and then link to it in the message you send to the list. It's much better to open a Jira and find out later that it's not really a bug than it is to report a possible bug on the mailing list. Even if something is flagged as "not a bug" or "works as designed" there is still value in having the Jira ticket in the database for historical and research purposes.
For those who have heard this discussion before, please be kind to the noobs and first-timers who may not appreciate the issues involved. Just point them to the bugs page. If someone repeatedly reports bugs to the mailing list then we will deliver the message with less delicacy.
Thanks again for all your help. Using Jira will help keep Tony's life from become any more complicated than it already is.
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
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