A couple of things to check: 1. Make sure to enable mod_shout in the runtime installation folder: e.g. /usr/local/freeswitch/conf/autoload_conf/modules.conf.xml 2. I found the variable vm_message_ext to apply to sent emails, not received. For an internal extensions test set this variable for both ends. -RobertH -----Original Message----- From: John [mailto:john@acsol.net] Sent: Thursday, January 28, 2010 10:43 AM To: freeswitch-users@lists.freeswitch.org Subject: [Freeswitch-users] Voicemail in MP3 I have installed mod_shout and edited the modules.conf.xml to installed it as well. I have updated the user.xml to include <variable name="vm_message_ext" value="mp3"/>.... Messages are still being saved in WAV format. Missing Step? Thanks