Thanks a bunch. That is the solution:) Regards, Archana From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: 01 March 2013 00:58 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] [ERR] switch_ivr_play_say.c:142 Can't find macro I suspect that you need to edit conf/lang/en/en.xml to include your new "vect" subdir: <X-PRE-PROCESS cmd="include" data="vect/*.xml"/> Try that and let us know if you have any issues. -MC On Thu, Feb 28, 2013 at 9:55 AM, Archana Venugopan <a.venugopan@mundio.com<mailto:a.venugopan@mundio.com>> wrote: Hi , I have created new sounds folder inside en folder and placed new_message_count and I have called this 'new_message_count' in my js script. The wav files inside this macro is being read correctly in development environment whereas in my production which is almost all same as development environment except for the src folder(/usr/srcFreeswitch) does not recognise this 'new_message_count' and throwing this error(2013-02-28 17:37:47.099253 [ERR] switch_ivr_play_say.c:142 Can't find macro new_message_count.) I even gave reload mod_say_en but this 1 is not being picked up. /usr/local/freeswitch/conf/lang/en/vect/sounds.xml <macro name=" new_message_count"> <input pattern="^(.*)$" break_on_match="true"> <match> <action function="play-file" data="voicemail/vectone/vm-welcome1.wav"/> <action function="play-file" data="voicemail/vectone/vm-you_have.wav"/> <action function="say" data="$1" method="pronounced" type="items"/> <action function="play-file" data="voicemail/vectone/vm-newmsgs.wav"/> </match> Can anyone please let me know what went wrong in my other server and why this function is not being picked up. Regards, Archana _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org