Disregard, I fixed it in the dial plan. Darcy Can anyone tell me if it is possible to correct this issue. I am using a freeswitch as a gateway to sereval carriers for routing traffic. When I receive a 486 Busy Here without the Reason Element, when the freeswitch responds to the originator, it adds in a Reason, 16 Normal clearing. Our servers on the other end are deciphering this as the wrong cause, it would be great to either remove the Normal Clearing message or have it reflect 17, user busy. SIP/2.0 486 Busy Here Via: SIP/2.0/UDP xx.xx.xx.xx;received=xx.xx.xx.xx;branch=z9hG4bKSB2rZ17eQ3ryK;rport=5080 From: "temp" <sip:2222223333@xx.xx.xx.xx>;tag=N5aNrFte8N6SS To: <sip:14166359251@xx.xx.xx.xx:5060>;tag=SDhv1pb99-400a14cd+1+69160089+a381d68 0 Call-ID: d9d1f48b-1fd7-1235-a9ad-00002d3a2463 CSeq: 98941824 INVITE Server: DC-SIP/2.0 Content-Length: 0 Retry-After: 1 SIP/2.0 486 Busy Here Via: SIP/2.0/UDP xx.xx.xx.xx;rport=5060;branch=z9hG4bKypUUHeUU1gK7j Max-Forwards: 69 From: "temp" <sip:2222223333@xx.xx.xx.xx>;tag=Z5pjZ2QtN3KpQ To: <sip:14166359251@domain.com>;tag=SFZ9Bv2NpD7jK Call-ID: d9d097a2-1fd7-1235-038a-00163eef87f4 CSeq: 98941824 INVITE User-Agent: FreeSWITCH-mod_sofia/1.4.26+git~20160205T175853Z~ca9207aa32~64bit Accept: application/sdp Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, REFER, NOTIFY Supported: timer, path, replaces Allow-Events: talk, hold, conference, refer Reason: Q.850;cause=16;text="NORMAL_CLEARING" Content-Length: 0 X-FS-Display-Name: 14166359251 X-FS-Display-Number: sip:14166359251@domain.com P-Asserted-Identity: "14166359251" <sip:14166359251@domain.com> Darcy Primrose octoberlogo3 http://www.voice2net.ca <http://www.voice2net.ca/> darcy@voice2net.ca 200 Prescott Street Kemptville, ON K0G 1J0 Contact <http://voice2net.ca/Contact.html> via Phone