We have centos6 + freeswitch repo and strange happens.. callcenter.conf.xml <queues> <queue name="callcenter-test@1.2.3.4"> <!-- values: ring-all longest-idle-agent round-robin top-down agent-with-least-talk-time agent-with-fewest-calls sequentially-by-agent-order random --> <param name="strategy" value="round-robin"/> <param name="moh-sound" value="/usr/share/%{fsname}/sounds/music/48000/ponce-preludio-in-e-major.wav"/> </queue> <agent name="000@1.2.3.4" type="callback" contact="[call_timeout=5]sofia/internal/000@1.2.3.4" status="Available" max-no-answer="3" /> another agents... (path /usr/share/%{fsname}/sounds/music/48000/ponce-preludio-in-e-major.wav exist, it`s bug of freeswitch package) phones are ringing for 60 seconds instead of said 5. This is a bug or module configuration? freeswitch@internal> version FreeSWITCH Version 1.2.23~32bit ( 32bit)