I had this same problem and was told to just put the app after the voicemail app in the dialplan so after exiting it will do what you want, however if there is a transfer in the menu it will never get there. Hope that helps. Phillip Jones <pjintheusa@gmail.com> wrote:
Hi all,
Is is possible to define a default action in an IVR menu? i.e. an action that is taken when the user does NOT press any key.
For example:
<menu name="ppn_ivr_VoiceMail_Play" greet-long="phrase:PlayVM" timeout="3000" inter-digit-timeout="3000" timeout="3000" max-failures="0" max-timeouts="1" digit-len="1">
<entry action="menu-exec-app" digits="4" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 4"/> <entry action="menu-exec-app" digits="7" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 7"/> <entry action="menu-exec-app" digits="8" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 8"/> <entry action="menu-exec-app" digits="5" param="managed PPNSystem.Telephony.ReturnCallVoicemailHandler 5"/> <entry action="menu-exec-app" digits="" param="managed PPNSystem.Telephony.PlayVoicemailHandler"/>
</menu>
In the above I would like the last action to kick in if the user does not press any keys after 3 secs.
Any help appreciated!
Thanks
Pj
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