Hello, I might be having a transcoding issue. I am calling in from a Bria softphone that is configured to support BV32, 722, Speex wideband, and g711u to Voicemail (or IVR or Directory). My Freeswitch is configured to allow: global_codec_prefs=H263-1998,speex@8000h@20i,speex@16000h@20i,speex@32000h@2 0i,G7221@32000h,G7221@16000h,G722,PCMU,GSM,BV16,BV32 So naturally Freeswitch picks BV32. Then it would pick G722, SPEEX16, and PCMU as the codes are removed from the softphone. The voicemail phrases that Freeswitch plays are clipped when the BV32 and G722 codes are used to connect with the softphone. Speex16 and PCMU sound okay. The voicemail messages .wav file sounds okay when it plays regardless of the codec. By clipped I mean parts of words are missing. "Pressed" sounds like 'ess' and "Last name" sounds like 'ast name'. Here is a pastebin to the log file: http://pastebin.freeswitch.org/13533 As a workaround I forced Freeswitch to use Speex16 by setting codec_string in the dialplan for the Voicemail, IVR, and Directory. Is there something else I should try or should this transcoding issue be reported on JIRA and what information would be most useful? Thanks, Robert