Regis thank you very much for your answer, actually leg_timeout worked. i think the wiki and samples, tutorials, etc need to be updated because all of them mention that call_timeout is the variable to set to accomplish what i was looking for, even the sample configuration file that comes with the callcenter says so ... in any case it works now .. thanks!! Date: Thu, 20 Dec 2012 08:24:08 +0100 From: regis.freeswitch.org@tornad.net To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] call_timeout fails for callcenter agents Hello. I think you must use leg_timeout instead of call_timeout. Regards 2012/12/19 Juan Pablo L. <jpablolorenzetti@hotmail.com> Hi, i m trying to configure a callcenter, i need the application to ring the agentsfor 10 seconds and then move on to the next agent in the list, everything works ok except that the agents ring for more than 10 seconds, so the channel var call_timeout is not being used by the callcenter application, probably due to a misconfiguration somewhere but i cant see where ... this is my config for the agents: <agent name="2@callcenter" type="callback" contact=" ignore_early_media=true,originate_timeout=10,call_timeout=10]sofia/gateway/huawei_csoft/6611290" status="Availabl e" max-no-answer="3" wrap-up-time="10" reject- delay-time="5" busy-delay-time="5" no-answer-delay-time="5" /> and this is my config in the dialplan (also tried with exports): <action application="set" data="hangup_after_bridge=true"/><action application="set" data="call_timeout=10"/> <action application="set" data="originate_timeout=10"/><action application="set" data="ignore_early_media=true"/><action application="callcenter" data="callcenter@default"/> i can not see what i m doing wrong so i added that variables in both places (dialplan and the agents defs)and i see in the logs that they are being set in both places: EXECUTE sofia/external-huawei_gw/2802018@10.49.0.2:5062 set(hangup_after_bridge=true)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018@10.49.0.2:5062 SET [hangup_after_bridge]=[true] EXECUTE sofia/external-huawei_gw/2802018@10.49.0.2:5062 set(call_timeout=10)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018@10.49.0.2:5062 SET [call_timeout]=[10] EXECUTE sofia/external-huawei_gw/2802018@10.49.0.2:5062 set(originate_timeout=10)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018@10.49.0.2:5062 SET [originate_timeout]=[10] EXECUTE sofia/external-huawei_gw/2802018@10.49.0.2:5062 set(ignore_early_media=true)2012-12-19 15:38:16.716876 [DEBUG] mod_dptools.c:1335 sofia/external-huawei_gw/2802018@10.49.0.2:5062 SET [ignore_early_media]=[true] EXECUTE sofia/external-huawei_gw/2802018@10.49.0.2:5062 callcenter(callcenter@default) 2012-12-19 15:38:16.716876 [DEBUG] mod_callcenter.c:2508 Member 2802018 <2802018> joining queue callcenter@default2012-12-19 15:38:16.736878 [DEBUG] mod_local_stream.c:417 Opening Stream [moh/8000] 8000hz 2012-12-19 15:38:16.736878 [DEBUG] switch_ivr_play_say.c:1309 Codec Activated L16@8000hz 1 channels 20ms2012-12-19 15:38:16.776878 [DEBUG] mod_callcenter.c:1049 Updated Agent 2@callcenter set state = Receiving 2012-12-19 15:38:16.786922 [DEBUG] switch_ivr_originate.c:2005 Parsing global variables2012-12-19 15:38:16.786922 [DEBUG] switch_ivr_originate.c:2425 Parsing session specific variables2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [ignore_early_media]=[true] 2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [originate_timeout]=[10]2012-12-19 15:38:16.786922 [DEBUG] switch_event.c:1569 Parsing variable [call_timeout]=[10]2012-12-19 15:38:16.786922 [NOTICE] switch_channel.c:951 New Channel sofia/external-huawei_gw/6611290 [09d48fc6-d133-4673-9f12-074af601f1f2] kindly give me a hint what i m doing wrong, thanks a lot for your help. _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org