I am currently using hash to limit the number of calls that can get through on a specific destination_number and giving any excess a USER_BUSY, something like this: <action application="limit" data="hash inbound ${destination_number} ${call_limit} !USER_BUSY"/> However, now they're asking me to queue those calls with a recording and let them through in order as the call_limit reduces back down and then send the call to a different destination if it stays in that queue for a minute. In other words, if call_limit is 5, the 6th call would get queued until one of those first 5 calls clears. If none of the 5 calls clears before a minute has elapsed, I want to transfer that 6th call to a different destination. If a 7th call enters the queue, the 6th call should be the next to get a channel because it has been in the queue longer. I'm digging through the documentation and I haven't been able to figure out a way to do this so far. It seems like maybe using fifo in combination with limit would be in order, but I can't think of how to make them work together to accomplish this. Royce Mitchell, IT Consultant ITAS Solutions royce3@itas-solutions.com