hi guys; i have configured gateway for making calls but it dosn't work; my config files are as follow: first create file that name " iptel.org.xml " in the below path: /usr/local/freeswitch/conf/sip_profiles/external/ i have an account on iptel.org like :(username:aimas;password:mypass) <include> <gateway name="custom"> <param name="username" value="arimas"/> <param name="password" value="mypass"/> <param name="realm" value="iptel.org"/> <!-- iptel.org requires a 'proxy' parameter --> <param name="proxy" value="sip.iptel.org"/> </gateway>--> </include> the run : sofia profile external restart reloadxml reloxm and sofia status: Name Type Data State ================================================================================================= external profile sip:mod_sofia@10.0.3.15:5080 RUNNING (0) external::example.com gateway sip:joeuser@example.com NOREG external::custom gateway sip:arimas@sip.iptel.org REGED internal profile sip:mod_sofia@10.0.3.15:5060 RUNNING (0) 10.0.3.15 alias internal ALIASED ================================================================================================= then create file name "01_custom.xml " in the below path : /usr/local/freeswitch/conf/dialplan/default the content of the files 01_custom.xml are: <include> <extension name="Dial Out Custom Gateway"> <condition field="destination_number" expression="^9(1\d{10})$"> <action application="bridge" data="sofia/gateway/custom/$1"/> </condition> </extension> </include> . now when i dial 9, 1-800-555-1212 on eyebeam that register on freeswitch server the call is failed please help; thanks