Hi friends, i'm using mod_callcenter, when i call a number of Queue, FS failed to find the agent. while i have register a softphone (nubmer 1001) in the system, also i already assing this agent to this queue in "callcenter.conf.xml", i doubt maybe it is wrong format for "user/1001@localhost" in "callcenter.conf.xml", then i tried user/1001@default. it still did not help, could anybody help me? thanks a lot! *log:* 2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent admin@localhost set state = Receiving 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing global variables 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing session specific variables 2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable [call_timeout]=[10] 2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user [1001@default] 2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT] 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT] 2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent admin@localhost Origination Canceled : SUBSCRIBER_ABSENT *reg user info:* Call-ID: e8534b480a48a927@SG9tZS1QQy14NjQ. User: 1001@192.168.200.252 Contact: "1001" <sip:1001@x.x.x.x :8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes> Agent: eyeBeam release 3015c stamp 27107 Status: Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10) EXPSECS(87) Host: DEMO IP: y.y.y.y Port: 8420 Auth-User: 1001 Auth-Realm: x.x.x.x MWI-Account: 1001@192.168.200.252 callcenter.conf.xml: <configuration name="callcenter.conf" description="CallCenter"> <settings> <!--<param name="odbc-dsn" value="dsn:user:pass"/>--> </settings> <queues> <queue name="7_Queue_test@localhost"> <param name="strategy" value="longest-idle-agent"/> <param name="moh-sound" value="$${hold_music}"/> <param name="time-base-score" value="system"/> <param name="max-wait-time" value="0"/> <param name="max-wait-time-with-no-agent" value="0"/> <param name="tier-rules-apply" value="false"/> <param name="tier-rule-wait-second" value="300"/> <param name="tier-rule-wait-multiply-level" value="true"/> <param name="tier-rule-no-agent-no-wait" value="false"/> <param name="discard-abandoned-after" value="60"/> <param name="abandoned-resume-allowed" value="false"/> </queue> </queues> <!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. --> <!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. --> <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) --> <agents> <agent name="admin@localhost" type="callback" contact="[call_timeout=10]user/1001@localhost" status="Available (On Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" /> </agents> <!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. --> <tiers> <tier agent="admin@localhost" queue="7_Queue_test@localhost" level="1" position="1"/> </tiers> </configuration> -- Regards, Charles