HI Mike, I have pasted my log in path http://pastebin.freeswitch.org/16388 <http://pastebin.freeswitch.org/16388>-- Thanks with Regards, N.Baskar On Thu, May 26, 2011 at 6:33 PM, Michael Collins <msc@freeswitch.org> wrote:
Pastebin the debug output of a call to a busy phone. -MC
On Thu, May 26, 2011 at 3:02 PM, Baskar <yudha2008@gmail.com> wrote:
HI Mike,
I am looking at a condition where if the extension that i enter is busy then it should automatically route to the extension i specify in the ivr_inbound xml.
--
Thanks with Regards, N.Baskar
On Thu, May 26, 2011 at 5:43 PM, Michael Collins <msc@freeswitch.org>wrote:
That's because you are telling it to go to the default context: <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/" param="transfer $1 XML default"/> Change that "default" to whatever context you want the destination number to be in...
-MC
On Thu, May 26, 2011 at 2:34 PM, Baskar <yudha2008@gmail.com> wrote:
Hi David,
I tried the dial plan suggested by you several times but the moment i key in the extension it take my input but exits the ivr_inbound.xml and goes to default.xml. It does not bridge me to the extension i key in but instead comes out of the xml and connects me to the extension in the default.xml. Below is the output log of the tests that i have made.
Output Log:
2011-05-26 17:24:59.065884 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 5:840 2011-05-26 17:24:59.341669 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 1:720 2011-05-26 17:24:59.745697 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 0:960 2011-05-26 17:25:00.041720 [DEBUG] switch_rtp.c:2428 RTP RECV DTMF 7:1120 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:376 digits '5107' 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:470 action regex [5107] [/^([1-6][0-9][0-9][0-9])$/] [2] 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:488 IVR action on menu 'ivr_inbound' matched '5107' param 'execute_extensionset:continue_on_fail=true,bridge sofia/internal/5107%XX.XX.XX.XX,bridge sofia/internal/5998%XX.XX.XX.XX' 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:492 switch_ivr_menu_execute todo=[2] 2011-05-26 17:25:00.041720 [DEBUG] switch_ivr_menu.c:580 exit-sound 'voicemail/vm-goodbye.wav'
--
Thanks with Regards, N.Baskar
On Thu, May 26, 2011 at 1:49 AM, David Ponzone <david.ponzone@ipeva.fr>wrote:
Baskar,
If you want this behavior only for calls only coming through the IVR, I think you will have to use bridge rather than transfer. it would look like this:
<entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/" param="execute_extension set:continue_on_fail=BUSY,bridge:sofia/profile/$1%domain,bridge:sofia/profile/1003%domain"/>
or something like it :)
David Ponzone Direction Technique email: david.ponzone@ipeva.fr tel: 01 74 03 18 97 gsm: 06 66 98 76 34
Service Client IPeva tel: 0811 46 26 26 www.ipeva.fr - www.ipeva-studio.com
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Le 26/05/2011 à 00:27, Baskar a écrit :
Hi Michael,
Thanks for your quick reply. Below is the code for the dial plan inbound ivr. Can you please specify where i should be inserting the continue_on_fail=true line in the code.
Default.xml
<extension name="inbound"> <condition field="destination_number" expression="^(XXXXXXXXXX)$" /> <condition wday="2-6" hour="8-17"> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="accountcode=Inbound"/> <action application="answer"/> <action application="start_dtmf" /> <action application="ivr" data="ivr_inbound"/> <action application="record_session" data="$${base_dir}/inbound/${destination_number}-${caller_id_number}-${strftime(%Y-%m-%d-%H-%M-%S)}.gsm"/> <action application="transfer" data="1018 XML default"/> </condition> </extension>
ivr_inbound.xml
<menu name="ivr_inbound"
greet-long="/usr/local/freeswitch/sounds/en/us/callie/misc/8000/abc_pe/abc_pe_bus.wav" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" confirm-macro="" confirm-key="" tts-engine="flite" tts-voice="rms" confirm-attempts="3" timeout="10000" inter-digit-timeout="2000" max-failures="3" max-timeouts="1" digit-len="4"> <entry action="menu-exec-app" digits="/^([1-6][0-9][0-9][0-9])$/" param="transfer $1 XML default"/> <entry digits="0" action="menu-exec-app" param="transfer 6525 XML default"/> </menu>
*-- Thanks with Regards,
N.Baskar
* On Wed, May 25, 2011 at 5:25 PM, Michael Collins <msc@freeswitch.org>wrote:
If I understand correctly you're wanting to handle a bridge scenario where the target extension is busy, etc. Most likely you just need to set continue_on_fail=true so that your dialplan continues in the case of the target extension not picking up.
-MC
On Wed, May 25, 2011 at 1:27 PM, Baskar <yudha2008@gmail.com> wrote:
> Hi All,, > > In my inbound dial plan xml file i have set two conditions enabled > > Condition1: > > In inbound dial plan callers are given an option to key in the > extension number and reach the appropriate extension (Example: 1001 or 1002 > or 1003 etc). > > Condition2: > > The second condition routes call to a default extension in scenarios > where the caller does not specify any extension number (Example: Default > extension is 1007). > > > Both the above conditions are working fine. > > Now I need to set up another condition where after keying in the > extension number the call gets transferred to the appropriate extension and > if the extension is busy(Example: say extension 1003 is busy) it should be > hunted to a default extension (example: 1007). How can we set up this > condition in dial plan? > > Can any one guide me. > -- > Thanks with Regards, > > N.Baskar > > > _______________________________________________ > FreeSWITCH-users mailing list > FreeSWITCH-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE: > http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > >
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