hello Math/Ray please find the user directory. and US context diaplan. [root@xxxx directory]# ls default default.xml US US.xml [root@xxxx directory]# cd US [root@xxxx US]# ls 12345.xml 8989.xml [root@xxx US]#vi 12345.xml <include> <user id="12345" mailbox="12345"> <params> <param name="password" value="XXXXXXXXXXX"/> <param name="vm-password" value="1000"/> </params> <variables> <variable name="toll_allow" value="domestic,international,local"/> <variable name="accountcode" value="12345"/> <variable name="user_context" value="US"/> <variable name="effective_caller_id_name" value="Extension 12345"/> <variable name="effective_caller_id_number" value="12345"/> <variable name="outbound_caller_id_name" value="$${outbound_caller_name}"/> <variable name="outbound_caller_id_number" value="$${outbound_caller_id}"/> <variable name="callgroup" value="techsupport"/> </variables> </user> </include> [root@xxx US]#vi 8989.xml <include> <user id="8989" mailbox="8989"> <params> <param name="password" value="XXXXXXXXXXX"/> <param name="vm-password" value="1000"/> </params> <variables> <variable name="toll_allow" value="domestic,international,local"/> <variable name="accountcode" value="8989"/> <variable name="user_context" value="default"/> <variable name="effective_caller_id_name" value="Extension 8989"/> <variable name="effective_caller_id_number" value="8989"/> <variable name="outbound_caller_id_name" value="$${outbound_caller_name}"/> <variable name="outbound_caller_id_number" value="$${outbound_caller_id}"/> <variable name="callgroup" value="techsupport"/> </variables> </user> </include> US context dailplan <?xml version="1.0" encoding="utf-8"?> <!-- http://wiki.freeswitch.org/wiki/Dialplan_XML --> <include> <context name="US"> <extension name="cordia"> <condition field="destination_number" expression="^(911|411|611|711)$" break="never"> <action application="bridge" data="sofia/gateway/cordia/$1"/> </condition> <condition field="destination_number" expression="^([2-9][0-9]{2}[2-9][0-9]{6})$" break="never"> <action application="bridge" data="sofia/gateway/cordia/1$1"/> </condition> <condition field="destination_number" expression="^(1[2-9][0-9]{2}[2-9][0-9]{6})$" break="never"> <action application="bridge" data="sofia/gateway/cordia/$1"/> </condition> <condition field="destination_number" expression="^011(\d+)$"> <action application="bridge" data="sofia/gateway/cordia/$1"/> </condition> </extension> </context> </include> thanks vijay _________________________________________________________________ Live Search extreme As India feels the heat of poll season, get all the info you need on the MSN News Aggregator http://news.in.msn.com/National/indiaelections2009/aggregator/default.aspx