This was initially reported to me as a call being dropped issue. I have just had an update that says if the user stays on the line for "a few seconds or so" the call returned to its previous state. Now I am skeptical if it is a FS issue at all. Alas, you all are my best source of information so I appeal to you with my question and undying gratitude. My first question for you Polycom users is "Does Polycom have a different call waiting tone when the users is dialing out and not connected yet?" The current issue, reported by several users, is intermittent. If the Polycom user is dialing out (and the call is not answered yet) and a new call comes in (incoming calls ring all 6 extensions) the Polycom user gets a "busy signal" for 1 to 2 seconds and then it returns to their ringing outgoing call. They have been absolutely adamant that it is not the "nice little call waiting tone" they get when a call is connected and another call comes in. It is only in this "pre-connected state" that they get the "busy signal" and they swear it is intermittent. I will add that the phone configuration is Line ringing on both extensions on the phone. I have turned on global siptrace to capture everything I can the next time it happens. Any ideas? Sean
