Well, it's been a few months since I mentioned this project last here, so here's an update over my last announcement (see http://lists.freeswitch.org/pipermail/freeswitch-users/2009-January/010048.h... ) Things have improved a *lot* since the last time I mentioned it: * Support for inbound calls (somehow last time that wasn't even finished) * Support for outbound calls * Support for ringing agents on a softphone or ringing agents on a POTS line * A web interface for managing the system (managing agents, skills, queues, etc) * A web interface for agents to manage their state (go released, go idle, indicate when they're done with wrapup, etc) Along with a boatload of minor features and even more bugfixes. This release is actually something you can play with without knowing Erlang, we've even included a boot script to setup and run everything for you. So, if you're interested in a distributed, fault tolerant callcenter platform built on top of FreeSWITCH I invite you to check out http://wiki.opencsm.org/wiki/index.php/Spice_Telephony , the rest of the opencsm.org site and especially the other telephony pages on the wiki and, if you're interested, please give it a try and let us know what you think. Just remember that it's still very much a work in progress (although I hope to be able to give a cool demo at ClueCon in August :) ). Andrew Thompson - opencsm.org