Thanks for your quick&clear answers. On Fri, 2009-03-27 at 10:55 -0500, Anthony Minessale wrote:
If you are using on-hook agents, it will place as many outbound calls as there are people waiting. If you are using off-hook agents it will just connect the first free agent.
By "people waiting" you mean "calls in the queue" and not "agents waiting" right?
- Is there an [easy] way (with some javascript or similar) to "emulate" Asterisk's distribution strategies to agents (by amount of time without calls, total number of answered calls, round robing, ...) in this cases?
Easiest way would be to write a patch in C to mod_fifo it'self or propose a bounty for features and see if you can get the change approved by the developers.
I'll give the patch a try once I have a bit more practice with FreeSWITCH (never even launched it yet) and its API. Any hints or "quick-start" guides for module writing? François.