Hi Eric, I think Giovanni recommends here to use a front OpenSIPS to split the incoming traffic across multiple FreeSWITCH boxes, where each FS box may host an individual queue - this means partitioning the overall Call Center, by running different queues on different FS boxes, not on a single one, to allow some better scalability. Another option may be to us OpenSIPS as front-end running the call queuing part (see the call center module in OpenSIPS) for all the FS boxes. Best regards, Bogdan-Andrei Iancu OpenSIPS Founder and Developer https://www.opensips-solutions.com OpenSIPS Summit 27-30 Sept 2022, Athens https://www.opensips.org/events/Summit-2022Athens/ On 6/9/22 5:07 PM, Peiffer Eric wrote:
Hi,
I'm new in freeswitch and I'm in charge to study the developmnet of a call center using freeswitch. I have read some books and documents about freeswitch scalability, and I have also read the document : "Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf", here in the link: https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovann... <https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf> FreeSWITCH High Availability and Scaling - openSIPS <https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf> 12/36 OpenSIPS Summit 2016 - Amsterdam gmaruzz@OpenTelecom.IT Many FreeSWITCHes as ONE ALL FreeSWITCH Boxes are ACTIVE (and most other boxes are too) – HA Database: Keeps its own State – Distributed FileSystem: Has its own Configuration Writes and Reads Voice Mails – HA Load Balancers and Proxies: Manages NAT Handling (RTP Media and SIP Signaling) opensips.org
//
In page 32 it is wrote that call center is a special case and the answer is partitioning. Can you tell me a little more about this solution? Regards, Eric