Hi Peter Try setting the status as 'Available' instead of 'Available (On Demand)' In case of 'Available (On Demand)' after the call ends, the agent's status is set to 'idle', so therefore no calls are given to the specific agent. I'm not too sure if this is the only change required to get the behavior you expect. I've not tried it on my box yet. I can only do it Monday and let you know. Regards, guru On Sun, Apr 24, 2011 at 12:59 AM, Peter Steinbach <lists@telefaks.de> wrote:
Thank you guru,
I tried the example in the wiki. This worked. I wanted the agent also to wait again with MOH after the caller hung up. This did not work in my environment (Freeswitch git April 2011). The agent was always hungup after the caller hung up and was not transferred to the same dialplan extension again. Also hangup after bridge =false did not work.
Does this work in your environment?
Best regards Peter
guru singh schrieb:
Hi Peter,
I've been using mod_callcenter for a while and must say it works really well. I just tried the uuid-standby strategy and basically it's exactly what you say the asterisk thing does. See the dialplan example. http://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby Agent is dialing 4099 and listening to MOH. When a call arrives, it's bridged directly to the agent.
Regards guru
On Wed, Apr 20, 2011 at 5:38 PM, Peter P GMX <Prometheus001@gmx.net> wrote:
Hello,
I am trying to use the mod_callcenter functionality. This works nicely so far so thank you to everybody involved for programming this nice module! But I am stuck somehow with uuid-standby. Can anybody explain how uuid-standby works?
Another question: In the Asterisk based callcenter solution named "Vicidial", an agent can be held permanently in a conference, waiting for calls who are bridged to his uuid in the conference. Can this be haviour be done with mod_callcenter?
Best regards Peter
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