I need to initiate a call on an agent's behalf, but I can't seem to get it to work. This is the closest I've gotten ( 7777 puts agent back in the call-queue ) uuid_setvar <agent-uuid> transfer_after_bridge 7777 uuid_transfer <agent-uuid> <pstn-number> I have 2 problems: 1) the transfer_after_bridge isn't happening, or it's not going to the right place 2) I have to wait forever to get a uuid to control that call. I want to be able to allocate a uuid for the outbound leg before I initiate the call, but I can't figure out the syntax to make it work. I've tried this, but I get a fast busy: uuid_transfer <agent-uuid> {origination_uuid=<new-uuid>}<pstn-number> I've also tried this and it doesn't work either: originate {origination_uuid=<new-uuid>}sofia/external/<pstn-number> &bridge(<agent-extension>) Please help, thanks Royce Mitchell, IT Consultant ITAS Solutions royce3@itas-solutions.com