I would like a few features added to mod_callcenter. I have already implemented 3 of the 4 I want. The 4th one is what I need a bit of advice on. 1) I need the ability to query an agent's state when logging in. The problem is, if my software crashes, I'd like to be able to restart the software while the agent is still on the phone and be able to read the agent's current state. The only way I've figure out how to do this is via "callcenter_config agent list". The problem is that returns a list of all agents which could be inefficient if there are a lot of agents in the system. Therefore I have implemented the following in the attached patch: add an optional [{agent_name}] to the end of agent list, so the function call looks like this: "callcenter_config agent list [[agent_name]]". I'm using the double [[ ]] to indicate that [agent_name] would be optional and, if present, that you only want the information from that command for the indicated agent. Actual example: "callcenter_config agent list 1001@127.0.0.1" 2) There's a "set status", "get status", and "set state", but no "get state". I have implemented "callcenter_config agent get state <agent_name>". Actual example: "callcenter_config agent get state 1001@127.0.0.1" 3) There's no way to directly query an agent's uuid except via agent list, so I implemented "callcenter_config agent get uuid <agent_name>". Actual example: "callcenter_config agent get uuid 1001@127.0.0.1" Finally, this is where I'm stuck... I'm not sure how to implement this last feature... 4) I need to get the caller's DNIS via cti when a call is delivered. I am getting all the information I need with an event socket filter of "filter CC-Agent 1001@127.0.0.1" except for the DNIS. Right now I'm having to add another filter, "filter variable_cc_agent 1001@127.0.0.1" in order to get that information from the "Caller-RDNIS" field, but that's causing me to get a whole lot more events than I want/need. I want to add a new field called "CC-Member-DNIS" that will be caught with a "CC-Agent" filter, but I'm not sure how to get the DNIS information to create that header. -- There's a fine line between genius and insanity. I like to use it for dental floss.