Hi, The properties "max-wait-time" and "max-wait-time-with-no-agent" have no effect. If the delay is reached, I get the correct debug logs but without an effect. CLI output for the "max-wait-time-with-no-agent" time reached (every 500ms): 2020-04-25 16:29:40.907298 [DEBUG] mod_callcenter.c:2818 Member 170 <+4989840798170> in queue 'myQueue' reached max wait of 60 sec. with no agent plus join grace period of 5 sec. Is it possible, we need the following condition in the 'cc_member_thread_run' function in the mod_callcenter.cs if (switch_channel_test_flag(channel, CF_BREAK)) { switch_channel_clear_flag(channel, CF_BREAK); break; } At the moment, der CF_BREAK will set, but not tested. my config is: <queue name="myQueue"> <param name="strategy" value="agent-with-least-talk-time" /> <param name="max-wait-time" value="300" /> <param name="max-wait-time-with-no-agent" value="60" /> <param name="max-wait-time-with-no-agent-time-reached" value="5" /> <param name="tier-rule-wait-second" value="300" /> <param name="discard-abandoned-after" value="60" /> <param name="announce-frequency" value="0" /> <param name="announce-sound" value="" /> <param name="moh-sound" value="local_stream://moh" /> <param name="time-base-score" value="system" /> <param name="tier-rules-apply" value="false" /> <param name="tier-rule-wait-multiply-level" value="true" /> <param name="tier-rule-no-agent-no-wait" value="false" /> <param name="abandoned-resume-allowed" value="false" /> </queue> If I'm right, I'll open a Jira ticket and add a possible solution. Thanks a lot, Alex