24 Jul
2013
24 Jul
'13
5:10 a.m.
Sometimes that the member joins to one queue but no one answer his/her call. Assume his/her call will be hanged up with callcenter queue waiting limitations. Is there any solution to make bold this state(hanging up) in XML CDRs? I give name to this state 'missed calls' made from members to callcenter and no body answer them! This is an important feature in the callcenters. Thanks.