[Freeswitch-users] FreeSWITCH to Shoretel Connect

Bote Man botelist at gmail.com
Thu Feb 18 20:44:10 UTC 2021

I am trying to get FreeSWITCH to place outbound calls through a Shoretel
Connect ST100 (now labeled Mitel).


What is the best approach? 


For now FreeSWITCH has a gateway definition that registers as an extension
on the Shoretel.


Another company manages the Shoretel so I have no direct access to any
programming screens. So far they have tried the "system" profile on their
end which works sometimes, other times it doesn't.


Sometimes a call to another extension completes immediately, most times it
takes 20-30 seconds before successful call progress, and still other times
it drops after timing out. My best guess is that it is trying the 4 other
"SIP Phone Profiles" that are set to higher priorities until it finally
times out and uses the lowest priority profile named "System" with a user
agent string of ".*" ( dot star )


Is there any magic setting that I could be missing?






John Boteler 

BnC Group U.S.A. 



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