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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>I am trying to get FreeSWITCH to place outbound calls through a Shoretel Connect ST100 (now labeled Mitel).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>What is the best approach? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For now FreeSWITCH has a gateway definition that registers as an extension on the Shoretel.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Another company manages the Shoretel so I have no direct access to any programming screens. So far they have tried the “system” profile on their end which works sometimes, other times it doesn’t.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sometimes a call to another extension completes immediately, most times it takes 20-30 seconds before successful call progress, and still other times it drops after timing out. My best guess is that it is trying the 4 other “SIP Phone Profiles” that are set to higher priorities until it finally times out and uses the lowest priority profile named “System” with a user agent string of “.*” ( dot star )<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there any magic setting that I could be missing?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'> --- <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'>John Boteler <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'>BnC Group U.S.A. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>