[Freeswitch-users] Predictive dialer

Gregor Nanger gregor at infomedia.si
Mon Dec 27 15:11:23 UTC 2021


Hi!

I want to build a predictive dialer and need some advice on architecture
logic.

There are a lot of studies on how to calculate predictive calls, but I need
most from a programming point of view. When the campaign starts, should I
create a schedule to run every n seconds and check current calls, logged
agents, statistics and then decide to trigger new calls? Or should I
subscribe to call events and on every hangup calculate new calls?

Any thoughts?

BR, Gregor
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