[Freeswitch-users] NORMAL_TEMPORARY_FAILURE Suddenly

Mon Dec 14 00:09:21 UTC 2020

Here's the SIP trace. The only thing that catches my eye is the 503 Service
Unavailable...

freeswitch at heg_sip> /exit
root at heg_sip:~# screen
   c=IN IP4 198.58.99.250
2020-12-14 00:04:16.141587 [DEBUG] switch_core_state_machine.c:621
(sofia/external/12145551212) State CONSUME_MEDIA going to sleep
   t=0 0
   m=audio 22602 RTP/AVP 0 8 102 101
   a=rtpmap:0 PCMU/8000
   a=rtpmap:8 PCMA/8000
   a=rtpmap:102 SPEEX/8000
   a=rtpmap:101 telephone-event/8000
   a=fmtp:101 0-16
   a=ptime:20
   ------------------------------------------------------------------------
2020-12-14 00:04:16.141587 [DEBUG] sofia.c:6933 Channel
sofia/external/12145551212 entering state [calling][0]
recv 355 bytes from udp/[216.53.4.1]:5060 at 00:04:16.447428:
   ------------------------------------------------------------------------
   SIP/2.0 100 Trying
   Via: SIP/2.0/UDP 198.58.99.250:5080
;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212 at 216.53.4.1:5060>
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
recv 419 bytes from udp/[216.53.4.1]:5060 at 00:04:16.501784:
   ------------------------------------------------------------------------
   SIP/2.0 503 Service Unavailable
   Via: SIP/2.0/UDP 198.58.99.250:5080
;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212 at 216.53.4.1:5060
>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
send 371 bytes to udp/[216.53.4.1]:5060 at 00:04:16.501891:
   ------------------------------------------------------------------------
   ACK sip:12145551212 at 216.53.4.1:5060 SIP/2.0
   Via: SIP/2.0/UDP 198.58.99.250:5080;rport;branch=z9hG4bK9DQSS9r0QS78c
   Max-Forwards: 70
   From: "" <sip:0000000000 at 198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212 at 216.53.4.1:5060
>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   CSeq: 29398336 ACK
   Content-Length: 0

   ------------------------------------------------------------------------
2020-12-14 00:04:16.241578 [DEBUG] sofia.c:6933 Channel
sofia/external/12145551212 entering state [terminated][503]
2020-12-14 00:04:16.241578 [NOTICE] sofia.c:7961 Hangup
sofia/external/12145551212 [CS_CONSUME_MEDIA] [NORMAL_TEMPORARY_FAILURE]
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543
(sofia/external/12145551212) Running State Change CS_HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:809
(sofia/external/12145551212) Callstate Change DOWN -> HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811
(sofia/external/12145551212) State HANGUP
2020-12-14 00:04:16.241578 [DEBUG] mod_sofia.c:437 Channel
sofia/external/12145551212 hanging up, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:60
sofia/external/12145551212 Standard HANGUP, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811
(sofia/external/12145551212) State HANGUP going to sleep
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:578
(sofia/external/12145551212) State Change CS_HANGUP -> CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543
(sofia/external/12145551212) Running State Change CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:897
(sofia/external/12145551212) State REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_ivr_originate.c:3750 Originate
Resulted in Error Cause: 41 [NORMAL_TEMPORARY_FAILURE]

On Sun, Dec 13, 2020 at 5:13 PM David Villasmil <
david.villasmil.work at gmail.com> wrote:

>
> console loglevel debug
> sofia global siptrace on <- if you want to the traces
>
> On Sun, 13 Dec 2020 at 23:11, David Villasmil <
> david.villasmil.work at gmail.com> wrote:
>
>> What does the log say?
>>
>> On Sun, 13 Dec 2020 at 22:39, Don Hawkins <hawkins at hawkinsegroup.com>
>> wrote:
>>
>>> Hi everyone!
>>>
>>> Suddenly all outbound calls (ALL of our providers) are returning
>>> NORMAL_TEMPORARY_FAILURE on our FS server. I've been working on this for
>>> roughly four hours so I wanted to reach out.
>>>
>>> It does seem that at least with one provider the calls are getting to
>>> their servers since they show as "Failed" in their management portal.
>>>
>>> We've changed nothing, suddenly origination just stopped working.
>>>
>>> sofia/gateway/*Provider*/12145551212%20&park()
>>>
>>> Any input is appreciated, I know it's something simple, just need to be
>>> guided in the right direction.
>>>
>>> Thanks!
>>> Don
>>> _________________________________________________________________________
>>>
>>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
>>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>>> services.
>>> Build your next product on our scalable cloud platform.
>>>
>>> Join our online community to chat in real time
>>> https://signalwire.community
>>>
>>> Professional FreeSWITCH Services
>>> sales at freeswitch.com
>>> https://freeswitch.com
>>>
>>> Official FreeSWITCH Sites
>>> https://freeswitch.com/oss
>>> https://freeswitch.org/confluence
>>> https://cluecon.com
>>>
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> https://freeswitch.com
>>
>> --
>> Regards,
>>
>> David Villasmil
>> email: david.villasmil.work at gmail.com
>> phone: +34669448337
>>
> --
> Regards,
>
> David Villasmil
> email: david.villasmil.work at gmail.com
> phone: +34669448337
> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com

-- 

*Sincerely,*
Don Hawkins
CEO
Hawkins Enterprise Group LLC
https://hawkinsegroup.com
Zello PTT <http://zello.com>: push2don
P: 469-214-5044
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