[Freeswitch-users] Mini IVR for caller inside of voicemail
mike at jerris.com
Tue May 29 21:46:41 UTC 2018
the closest thing we have is operator and vmain stuff, but nothing that would allow a user to edit these themselves. It could be added, right in the same places we handle operator-key in the code, but a whole config ivr section would have to be added for it too. Sounds like a cool addition if you’d like to take a crack at submitting a patch, but will need new sound files too for the ivr.
> On May 29, 2018, at 5:35 PM, Preston Hagar <prestonh at gmail.com> wrote:
> We've just finished replacing an older Mitel system with our new FreeSWITCH system. One feature of the old Mitel system we are missing that a few of our users have asked for worked like this:
> Person calls user's number (DID or internal). Caller gets user's voicemail. Either the users greeting could be recorded to say something like "To reach my cell phone, press 2, To reach my assistant, press 3, To leave me a message, wait for the beep".
> The caller could then decide to either press a key to be transferred to somewhere else, or just wait for the beep and leave a message.
> The user could setup their forwarding number(s) to prompt for through the voicemail menu prompts, it didn't require an admin or any other access.
> I know I could generally do this with an IVR setup, but it would be nice to have it like the old system where the user could add/remove the forwarding numbers at will and I wouldn't have to build out custom IVRs for multiple extensions.
> Does anyone have any pointers on how to achieve something like this? Is it even possible with mod_voicemail, or do I need to be looking into doing VM completely differently somehow?
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