[Freeswitch-users] Mini IVR for caller inside of voicemail

Preston Hagar prestonh at gmail.com
Tue May 29 21:35:59 UTC 2018

We've just finished replacing an older Mitel system with our new FreeSWITCH
system.  One feature of the old Mitel system we are missing that a few of
our users have asked for worked like this:

Person calls user's number (DID or internal).  Caller gets user's
voicemail.  Either the users greeting could be recorded to say something
like "To reach my cell phone, press 2, To reach my assistant, press 3, To
leave me a message, wait for the beep".

The caller could then decide to either press a key to be transferred to
somewhere else, or just wait for the beep and leave a message.

The user could setup their forwarding number(s) to prompt for through the
voicemail menu prompts, it didn't require an admin or any other access.

I know I could generally do this with an IVR setup, but it would be nice to
have it like the old system where the user could add/remove the forwarding
numbers at will and I wouldn't have to build out custom IVRs for multiple

Does anyone have any pointers on how to achieve something like this?  Is it
even possible with mod_voicemail, or do I need to be looking into doing VM
completely differently somehow?


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