[Freeswitch-users] Trouble Shooting Hung Sofia Profile

Geoff Mina gmina at connectfirst.com
Wed Apr 25 13:19:08 UTC 2018 

Thanks to both of you for the additional information.  We have enabled
caching, multi-threaded-registrations, as well as a timeout on the
mod_xml_curl configuration.

Hopefully this resolves our issues going forward.

Thanks,
Geoff



On Tue, Apr 24, 2018 at 10:27 PM, Giovanni Maruzzelli <gmaruzz at gmail.com>
wrote:

> Tony, Geoff,
>
> registrations are served by one sofia thread, by default, and if the
> backend keep the registration from succeeding, that can badly affect things.
>
> You may want to look into this:
> inbound-reg-in-new-thread
>
> For each inbound register, launch a new thread to process it, e.g. for
> when using heavier backends
>
> <param name="inbound-reg-in-new-thread" value="true"/>
>
>
> https://freeswitch.org/confluence/display/FREESWITCH/Sofia+
> Configuration+Files
>
> -giovanni
>
>
> On 25 April 2018 at 05:48, Tony Bourdeaux <tony at intelecenter.com> wrote:
>
>> Geoff-
>>
>> in Directory for a user can set cacheable=true like this:
>>
>> <user id='1000' cacheable='true'>
>>      <params>
>>          <param name='password' value='password123'/>
>>      </params>
>>      <variables>
>>       <variable name='toll_allow' value='domestic,international,local'/>
>>       <variable name='accountcode' value='1000'/>
>>       <variable name='user_context' value='defaukt'/>
>>       <variable name='effective_caller_id_name' value='Extension 1000'/>
>>       <variable name='effective_caller_id_number' value='1000'/>
>>       <variable name='outbound_caller_id_name'
>> value='$${outbound_caller_name}'/>
>>       <variable name='outbound_caller_id_number'
>> value='$${outbound_caller_id}'/>
>>      </variables>
>>     </user>
>>
>> See this link:  https://freeswitch.org/conflu
>> ence/display/FREESWITCH/mod_xml_curl#Caching_objects
>>
>> And then the user is stored in memory so re-register authentication comes
>> from memory rather than another lookup.
>>
>> If the user is deleted/disabled or changes password then the cache should
>> be cleared for that user. Like this:  xml_flush_cache id 1000 domainname
>>
>> See below for reference:
>>
>> If you then make a change to the directory you should run the
>> xml_flush_cache command to clear, some examples:
>>
>> # This clears items for user 1001
>> xml_flush_cache id 1002 domain-name
>>
>> # This clears all items
>> xml_flush_cache
>>
>> You may also wish to enable an expiry on the cache entries by setting the
>> cacheable attribute to a numeric value which would be the number of
>> milliseconds, see http://jira.freeswitch.org/browse/FS-4871
>>
>>       <user id="1002" cacheable="60000">
>>
>> will cache the result for 60 seconds (60000 milliseconds)
>>
>>
>> *ALSO-*
>>
>> Preloading in the config files also reduces requests:
>>
>> In freeswitch.xml replace the section for dialplan with a pre-process
>> wget statement to load the dialplan:
>>
>>
>> *Something like this:*
>>
>> <section name="dialplan" description="Regex/XML Dialplan">
>>
>>  <X-PRE-PROCESS cmd="exec" data="wget --post-data
>> 'SomePOSTVariable=SomePOSTValue' -q --output-document=-
>> https://someURLtheReturnsDialplan/api/ICSwitch/ICDialplan" />
>>
>>
>>  <!-- (Important: Note the ' - '.  This instructs wget to output the
>> retrieved document to stdout.) -->
>>  <!-- (to test: "wget -post-data 'SomePOSTVariable=SomePOSTValue'
>> https://someURLtheReturnsDialplan/api/ICSwitch/ICDialplan") -->
>>
>>      <!--  <##X-PRE-PROCESS cmd="include" data="dialplan/*.xml"/>  -->
>>
>>   </section>
>>
>>
>> Hope this helps.
>>
>> Thanks,
>>
>> Tony
>>
>> On Tue, Apr 24, 2018 at 8:05 PM, Geoff Mina <gmina at connectfirst.com>
>> wrote:
>>
>>> First, thanks a lot for the response we use mod_xml_curl very heavily.
>>> While I don’t think our local host Apache server is lagging, it’s possible
>>> this related.  Any tips on caching directory requests?
>>>
>>> I don’t see anything directly related to mod_xml_curl that enables
>>> cache.
>>>
>>> Thanks,
>>> Geoff
>>>
>>>
>>>
>>>
>>> On Apr 24, 2018, at 8:40 PM, Tony Bourdeaux <tony at intelecenter.com>
>>> wrote:
>>>
>>> ​Geoff-
>>>
>>> saw this behavior when using  mod_xml_curl for Directory and had many
>>> authentication requests to Directory service ​that was very slow to
>>> respond.  Sofia stopped responding to any new requests. Fixed with caching
>>> the Directory requests.
>>>
>>> might help.
>>>
>>> Thanks.
>>>
>>> On Tue, Apr 24, 2018 at 5:30 PM, Geoff Mina <gmina at connectfirst.com>
>>> wrote:
>>>
>>>> Anyone have any pointers on the best way to troubleshoot hung Sofia
>>>> profiles?
>>>>
>>>> We are on 1.6.19 installed via Yum on CentOS 7 and have had consistent
>>>> system hangs every few days. You can see the SIP message come in on the
>>>> siptrace logs and then there is never a response.
>>>>
>>>> Process restart required to correct. CLI is functional. Nothing
>>>> interesting in logs.
>>>>
>>>> Any pointers greatly appreciated.
>>>>
>>>> Thanks.
>>>> --
>>>> GEOFF MINA
>>>> Chief Executive Officer
>>>> Connect First / Contact Center Solutions, Built Better.
>>>>
>>>> 2545 Central Ave #200, Boulder, CO 80301
>>>> 720.335.5924
>>>> Connect First / Contact Center Solutions, Built Better
>>>> www.connectfirst.com
>>>>
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>>>
>>>
>>>
>>> --
>>>
>>>
>>>   *T**ony Bourdeaux*
>>>
>>>
>>>
>>> *   Intelecenter, LLC*
>>>
>>>    ph: 805-703-8277
>>>
>>>    Skype: tony.bourdeaux
>>>
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>>
>>
>>
>> --
>>
>>
>>   *T**ony Bourdeaux*
>>
>>
>>
>> *   Intelecenter, LLC*
>>
>>    ph: 805-703-8277
>>
>>    Skype: tony.bourdeaux
>>
>>
>>
>> "This message and any attachments are solely for the intended recipient
>> and may contain confidential or privileged information. If you are not the
>> intended recipient, any disclosure, copying, use, or distribution of the
>> information included in this message and any attachments is prohibited. If
>> you have received this communication in error, please notify me by reply
>> e-mail and immediately and permanently delete this message and any
>> attachments."
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
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>>
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>
>
>
> --
>
> Sincerely,
>
> Giovanni Maruzzelli
> OpenTelecom.IT
> cell: +39 347 266 56 18
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
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>
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