[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

Thu Oct 26 11:44:53 UTC 2017

Honestly since we switched to Freeswitch, average time for resolution
of problems does not go beyond 2 days, sometimes couple minutes on the
documentation, with other solutions, we were always stuck for months
and months.

On Thu, Oct 26, 2017 at 9:46 AM, Shaun Stokes
<shaun.stokes at itec-support.co.uk> wrote:
> Glad you found a solution, I'm not familiar with uuid_ring_ready, this would be worth adding this to the FreeSWITCH documentation.
> ________________________________________
> From: FreeSWITCH-users [freeswitch-users-bounces at lists.freeswitch.org] on behalf of Khalil Khamlichi [khamlichi.khalil at gmail.com]
> Sent: 26 October 2017 09:25
> To: FreeSWITCH Users Help
> Subject: Re: [Freeswitch-users] is it possible to use mod_callcenter queues without answering the line
>
> ok I found it,
>
> I used uuid_ring_ready , it is  providing ringing back to customer
> with no answering so no billing on operator side, I can take any time
> I want to check availability of agent.
>
> Thanks again to all of you.
>
> On Thu, Oct 26, 2017 at 9:05 AM, Khalil Khamlichi
> <khamlichi.khalil at gmail.com> wrote:
>> The customer is billed by a third party (by his own telephone operator
>> on his phone bill) as soon as the call is established, so at the call
>> center side the need is to be able to not answer the phone until an
>> agent is available, if it times-out, its ok, maybe the call center
>> should provide more agents or something but it still is an issue that
>> is not to manage by the software, what I noticed though is that their
>> system is already configured for fail-over to some other location
>> after 8 seconds of ringing, so the requirement to not answer is
>> already taken care of upstream
>> .
>> let me ask a new question instead :
>> how can I put a call on hold without answering ? If I can do this I
>> will write some code that will check availability of agents and only
>> then put call in queue.
>>
>> Thanks a lot for your help
>>
>> On Wed, Oct 25, 2017 at 2:40 PM, GM phy <servtelar at gmail.com> wrote:
>>> You said it all, “in our case”, but the network works in a different way. So as Shaun pointed out, you can use the agent leg to bill your customer.
>>>
>>>
>>>> On Oct 25, 2017, at 3:32 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com> wrote:
>>>>
>>>> In our case it is really mandatory, if customer does not get to talk
>>>> to an agent the company has no legal right to bill him anything. for
>>>> this we really must implement waiting without answering the call,
>>>>
>>>> On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>>> Don't do that. :)
>>>>>
>>>>> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
>>>>>>
>>>>>> Hi
>>>>>>
>>>>>> That’s not a mandatory requirement at all, waiting time counts as part of
>>>>>> the call.
>>>>>> Doing something like that you’ll have a network disconnection due lack of
>>>>>> answer, no matter if you send 180 or 183. The timeout will depend on the
>>>>>> scenario on each country, but in general terms it will be between one or two
>>>>>> minutes.
>>>>>>
>>>>>> GM
>>>>>>
>>>>>>
>>>>>>> On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi
>>>>>>> <khamlichi.khalil at gmail.com> wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> is it possible to use mod_callcenter queues without answering the
>>>>>>> line, that is the customer is held in the queue and hearing ringing
>>>>>>> (without the call being answered).
>>>>>>>
>>>>>>> In fact this is a mandatory requirement when calls have a cost and we
>>>>>>> don't want to charge customer for waiting time but only for talk time.
>>>>>>>
>>>>>>> Thanks in advance.
>>>>>>>
>>>>>>> Khalil
>>>>>>>
>>>>>>>
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>>>>>>
>>>>>> _________________________________________________________________________
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>>>>>>
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