[Freeswitch-users] is it possible to use mod_callcenter queues without answering the line

[Sergey Safarov]

I made this on my server by changing module source code.
As say GM phy is importand to get answer from agent durring 1-2 minutes
after call queried

ср, 25 окт. 2017 г., 1:37 Ítalo Rossi <italo at freeswitch.org>:

> Don't do that. :)
> Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar at gmail.com> escreveu:
>
>> Hi
>>
>> That’s not a mandatory requirement at all, waiting time counts as part of
>> the call.
>> Doing something like that you’ll have a network disconnection due lack of
>> answer, no matter if you send 180 or 183. The timeout will depend on the
>> scenario on each country, but in general terms it will be between one or
>> two minutes.
>>
>> GM
>>
>>
>> > On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi <
>> khamlichi.khalil at gmail.com> wrote:
>> >
>> > Hi,
>> >
>> > is it possible to use mod_callcenter queues without answering the
>> > line, that is the customer is held in the queue and hearing ringing
>> > (without the call being answered).
>> >
>> > In fact this is a mandatory requirement when calls have a cost and we
>> > don't want to charge customer for waiting time but only for talk time.
>> >
>> > Thanks in advance.
>> >
>> > Khalil
>> >
>> >
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