[Freeswitch-users] how to debug call (audio/video) quality

[Mundkowsky, Robert]

We use FreeSWITCH for Verto video conference calls.  Sometimes some users experience noise audio and video.  How do I go about debugging call quality problems?


>From what I have read, problems are likely due to packet loss and jitters, but I don' have a way to determine if this is the problem or a system issue.


>From the recent FreeSWITCH Book, seems like using the HOMER might help. I have watched the Chrome webrtc charts before and I don't seem to find them useful, granted maybe I do not understand them well.

Also if to packet loss and jitters is the problem, is there any way to try to fix such problems?

Robert

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