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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We use FreeSWITCH for Verto video conference calls. Sometimes some users experience noise audio and video. How do I go about debugging call quality problems?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">From what I have read, problems are likely due to packet loss and jitters, but I don’ have a way to determine if this<span style="color:#1F497D"> is the problem</span> or a system issue.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal">From the recent FreeSWITCH Book, seems like using the HOMER might help. I have watched the Chrome webrtc charts before and I don’t seem to find them useful, granted maybe I do not understand them well.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also if to packet loss and jitters is the problem, is there any way to try to fix such problems?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Robert<o:p></o:p></p>
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