[Freeswitch-users] Voicemail Forward in MultiDomain setup

Jai Rangi jprangi at gmail.com
Wed Feb 15 08:51:51 MSK 2017


So this is what I did,
Copy pasted the directory structure returned by dynamic XML to static file
directory/default.xml (changed the domainname, cause first it checks in
database and then static file) and it worked just fine. To me looks like a
bug.

Not sure how to take trace in gdb, will check for that. If you know where
the documentation is, I will appreciate that.

Thank you,

On Tue, Feb 14, 2017 at 9:41 AM, Michael Jerris <mike at jerris.com> wrote:

> That tells me for sure that what you are returning is wrong.  Try to test
> returning what is in the static xml file.  You can trace through in gdb and
> see what is supposed to be in there that its not finding to see what you
> are missing.
>
>
> On Feb 14, 2017, at 12:24 PM, Jai Rangi <jprangi at gmail.com> wrote:
>
> Michael,
> It does with work with static XML files, but not with dynamic XML. You can
> see in logs that XML directory is pulled just fine right after I dial
> [ext]# and then immediately domain not found error. Again it's only call
> forwarding that does not work, everything else works just fine. For example
> If I choose to send VM to email by pressing 4, that works.
> Behavior is same,
> Press 4,
> 1. it pulls the directory,
> 2. get the email
> 3. and forward the VM to email.
> While forwarding to another email,
> 1. it pulls the directory
> 2. Fails right after that.
>
> Thank you,
>
>
> On Tue, Feb 14, 2017 at 8:35 AM, Michael Jerris <mike at jerris.com> wrote:
>
>> I’m fairly confident this works, and the issue is with how you are
>> returning the domain lookup.  you can put a small static directory in place
>> and disable xml curl for directory and confirm this.
>>
>>
>> On Feb 13, 2017, at 10:37 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>
>> For a moment, I was excited. But tried to add groups and group tag, but
>> no luck. Still same issue. I see the user directory being pulled and error
>> domain not found. There must be something in voicemail app. Should I create
>> a bug report?
>>
>>
>> Thank you,
>>
>>
>> On Sun, Feb 12, 2017 at 4:32 PM, Abaci B <abaci64 at gmail.com> wrote:
>>
>>> the issue may be related to https://freeswitch.org/jira/browse/FS-5276
>>>
>>> On Fri, Feb 10, 2017 at 9:46 AM, Jai Rangi <jprangi at gmail.com> wrote:
>>>
>>>> They are same, actual name is changed for privacy purpose.
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Feb 9, 2017 at 11:49 PM Srigo Kana <ksrigo at gmail.com> wrote:
>>>>
>>>>> Hi Rangi,
>>>>>
>>>>> In your directory Xml, defined domain is:
>>>>>
>>>>>   <domain name="domain.companyname.com">
>>>>>
>>>>> In your logs, the format is: companyname.domainename.com
>>>>>
>>>>> It shld be the same one.
>>>>>
>>>>> Srigo
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> On 10 Feb 2017, at 07:49, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> Collected some more data. Printed user details in the logs, I can see
>>>>> the LUA is called and user directory is returned with all the information,
>>>>> but it still fails with error that domainname not found.
>>>>>
>>>>> Here you can see after pressing 142#, directory details and error
>>>>> message right after that.
>>>>>
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356
>>>>> [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 8:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.788356
>>>>> [INFO] switch_channel.c:515 RECV DTMF 8:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360
>>>>> [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-press.wav]
>>>>> (en:en)
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360
>>>>> [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1
>>>>> channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360
>>>>> [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname
>>>>> .domainname.com receive message [AUDIO_SYNC]
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360
>>>>> [DEBUG] switch_ivr_play_say.c:1911 done playing file
>>>>> /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/v
>>>>> oicemail/vm-press.wav
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.808360
>>>>> [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.828410
>>>>> [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname
>>>>> .domainname.com receive message [TRANSCODING_NECESSARY]
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390
>>>>> [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390
>>>>> [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-forward_enter_ext.wav]
>>>>> (en:en)
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390
>>>>> [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1
>>>>> channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:52.908390
>>>>> [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname
>>>>> .domainname.com receive message [AUDIO_SYNC]
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411
>>>>> [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 1:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411
>>>>> [INFO] switch_channel.c:515 RECV DTMF 1:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411
>>>>> [DEBUG] switch_ivr_play_say.c:1911 done playing file
>>>>> /usr/local/freeswitch/share/freeswitch/sounds/en/us/callie/v
>>>>> oicemail/vm-forward_enter_ext.wav
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.388411
>>>>> [DEBUG] switch_ivr.c:195 Codec Activated L16 at 8000hz 1 channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.408431
>>>>> [ALERT] switch_core_io.c:1152 sofia/internal/111 at companyname
>>>>> .domainname.com receive message [TRANSCODING_NECESSARY]
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.488430
>>>>> [DEBUG] switch_ivr.c:1325 Codec Activated L16 at 8000hz 1 channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429
>>>>> [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 4:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:54.808429
>>>>> [INFO] switch_channel.c:515 RECV DTMF 4:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430
>>>>> [DEBUG] switch_rtp.c:7193 RTP RECV DTMF 2:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:55.188430
>>>>> [INFO] switch_channel.c:515 RECV DTMF 2:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379
>>>>> [DEBUG] switch_rtp.c:7193 RTP RECV DTMF #:1280
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379
>>>>> [INFO] switch_channel.c:515 RECV DTMF #:1280
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Section: directory
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Tag Name: domain
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Key Name: name
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Key Value: companyname.domainname.com
>>>>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:365 DBH handle
>>>>> 0x7f27a0075280 Connected.
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> XML_STRING: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>>>>> <document type="freeswitch/xml">
>>>>>     <section name="directory">
>>>>>             <domain name="companyname.domainname.com">
>>>>>                     <user id="142" cidr="" number-alias="">
>>>>>                     <params>
>>>>>                             <param name="password" value="changed"/>
>>>>>                             <param name="vm-enabled" value="true"/>
>>>>>                             <param name="vm-password" value="142"/>
>>>>>                             <param name="vm-email-all-messages"
>>>>> value="true"/>
>>>>>                             <param name="vm-attach-file" value="true"/>
>>>>>                             <param name="vm-keep-local-after-email"
>>>>> value="true"/>
>>>>>                             <param name="vm-mailto" value="
>>>>> email at gmail.com"/>
>>>>>                             <param name="MWI-Account" value="
>>>>> 142 at companyname.domainname.com"/>
>>>>>                             <param name="timezone"
>>>>> value="America/Los_Angeles"/>
>>>>>                             <param name="dial-string"
>>>>> value="{sip_invite_domain=companyname.domainname.com,presence_id=
>>>>> 142 at companyname.domainname.com}${sofia_contact(142 at comp
>>>>> anyname.domainname.com)}"/>
>>>>>                     </params>
>>>>>                     <variables>
>>>>>                             <variable name="domain_uuid" value=""/>
>>>>>                             <variable name="domain_name" value="
>>>>> companyname.domainname.com"/>
>>>>>                             <variable name="caller_id_name" value=""/>
>>>>>                             <variable name="caller_id_number"
>>>>> value=""/>
>>>>>                             <variable name="call_group" value="sales"/>
>>>>>                             <variable name="accountcode"
>>>>> value="5555555"/>
>>>>>                             <variable name="user_context" value=""/>
>>>>>                             <variable name="effective_caller_id_name"
>>>>> value="John"/>
>>>>>                             <variable name="outbound_caller_id_name"
>>>>> value="Company"/>
>>>>>                             <variable name="outbound_caller_id_name"
>>>>> value="ABC"/>
>>>>>                             <variable name="outbound_caller_id_number"
>>>>> value="19494710102"/>
>>>>>                             <variable name="directory_full_name"
>>>>> value="John"/>
>>>>>                             <variable name="recording" value="off"/>
>>>>>                             <variable name="callscreening"
>>>>> value="off"/>
>>>>>                             <variable name="limit_max" value="2"/>
>>>>>                             <variable name="record_stereo"
>>>>> value="true"/>
>>>>>                             <variable name="transfer_fallback_extension"
>>>>> value="operator"/>
>>>>>                             <variable name="export_vars"
>>>>> value="domain_name"/>
>>>>>                     </variables>
>>>>>                     </user>
>>>>>             </domain>
>>>>>     </section>
>>>>> </document>
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Section: directory
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Tag Name: domain
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Key Name: name
>>>>> 2017-02-09 22:27:56.148379 [NOTICE] switch_cpp.cpp:1360 [xml_handler]
>>>>> Key Value: companyname.domainname.com
>>>>> 2017-02-09 22:27:56.148379 [DEBUG] freeswitch_lua.cpp:382 DBH handle
>>>>> 0x7f27a0075280 released.
>>>>> 2017-02-09 22:27:56.148379 [WARNING] mod_voicemail.c:3268 Cannot
>>>>> locate domain companyname.domainname.com
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.148379 [ERR]
>>>>> mod_voicemail.c:1768 Failed to forward message to 142
>>>>>
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414
>>>>> [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav]
>>>>> (en:en)
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414
>>>>> [DEBUG] switch_ivr_play_say.c:1468 Codec Activated L16 at 8000hz 1
>>>>> channels 20ms
>>>>> 7a0ea415-8e00-472f-b0f0-a667608ffa0d 2017-02-09 22:27:56.168414
>>>>> [ALERT] switch_ivr_play_say.c:1399 sofia/internal/111 at companyname
>>>>> .domainname.com.com receive message [AUDIO_SYNC]
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Feb 9, 2017 at 4:15 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> Thank for you your effort to help me out,
>>>>>
>>>>> In Voicmail IVR there are options, all options works fine,
>>>>> Example press 4 to send Voicemail to Email.
>>>>> 7 to Delete the recording, 2 to save the recording
>>>>> Press 8 to forward the message to another user.
>>>>>
>>>>> Everything works, Press 4 and VM get forwarded to email. Only things
>>>>> that does not work is 8, forward to another user. Its the Voicemail
>>>>> Application, that forgets the domainname after pressing 8.
>>>>>
>>>>> Here is my Dial plan for Voicemail.
>>>>>
>>>>>     <extension name="Voicemail_check">
>>>>>           <condition field="caller_id_number"
>>>>> expression="^(${destination_number})$">
>>>>>             <action application="set" data="voicemail_domain=${domai
>>>>> n_name}"/>
>>>>>             <action application="answer"/>
>>>>>             <action application="voicemail" data="check  default
>>>>> ${domain_name} $1"/>
>>>>>           </condition>
>>>>>     </extension>
>>>>>
>>>>> Here is Directory
>>>>>
>>>>> <?xml version="1.0" encoding="UTF-8" standalone="no"?>
>>>>> <document type="freeswitch/xml">
>>>>>     <section name="directory">
>>>>>             <domain name="domain.companyname.com">
>>>>>                     <user id="142" cidr="" number-alias="">
>>>>>                     <params>
>>>>>                             <param name="password"
>>>>> value="notopentopublic"/>
>>>>>                             <param name="vm-enabled" value="true"/>
>>>>>                             <param name="vm-password" value="142"/>
>>>>>                             <param name="vm-email-all-messages"
>>>>> value="true"/>
>>>>>                             <param name="vm-attach-file" value="true"/>
>>>>>                             <param name="vm-keep-local-after-email"
>>>>> value="true"/>
>>>>>                             <param name="vm-mailto" value="
>>>>> email at gmail.com"/>
>>>>>                             <param name="MWI-Account" value="
>>>>> 142 at domain.companyname.com"/>
>>>>>                             <param name="timezone"
>>>>> value="America/Los_Angeles"/>
>>>>>                             <param name="dial-string"
>>>>> value="{sip_invite_domain=domain.companyname.com,presence_id=
>>>>> 142 at domain.companyname.com}${sofia_contact(142 at domain.companyname.com
>>>>> )}"/>
>>>>>                     </params>
>>>>>                     <variables>
>>>>>                             <variable name="domain_uuid" value=""/>
>>>>>                             <variable name="domain_name" value="
>>>>> domain.companyname.com"/>
>>>>>                             <variable name="caller_id_name" value=""/>
>>>>>                             <variable name="caller_id_number"
>>>>> value=""/>
>>>>>                             <variable name="call_group" value="sales"/>
>>>>>                             <variable name="accountcode"
>>>>> value="55555555"/>
>>>>>                             <variable name="user_context" value=""/>
>>>>>                             <variable name="effective_caller_id_name"
>>>>> value="Jai"/>
>>>>>                             <variable name="outbound_caller_id_name"
>>>>> value="somename"/>
>>>>>                             <variable name="outbound_caller_id_name"
>>>>> value="somename"/>
>>>>>                             <variable name="outbound_caller_id_number"
>>>>> value="000000000"/>
>>>>>                             <variable name="directory_full_name"
>>>>> value="Name"/>
>>>>>                             <variable name="recording" value="off"/>
>>>>>                             <variable name="callscreening"
>>>>> value="off"/>
>>>>>                             <variable name="limit_max" value="2"/>
>>>>>                             <variable name="record_stereo"
>>>>> value="true"/>
>>>>>                             <variable name="transfer_fallback_extension"
>>>>> value="operator"/>
>>>>>                             <variable name="export_vars"
>>>>> value="domain_name"/>
>>>>>                     </variables>
>>>>>                     </user>
>>>>>             </domain>
>>>>>     </section>
>>>>> </document>
>>>>>
>>>>> In Voicmail IVR there are options, all options works fine,
>>>>> Example press 4 to send Voicemail to Email.
>>>>> 7 to Delete the recording
>>>>> Press 8 to forward the message to another user.
>>>>>
>>>>> Everything works, Press 4 and VM get forwarded to email. Only things
>>>>> that does not work is 8, forward to another user. Its the Voicemail
>>>>> Application, that forgets the domainname after pressing 8.
>>>>>
>>>>> What else I can collect and share to get any help/suggestion.
>>>>>
>>>>> Best,
>>>>>
>>>>> On Thu, Feb 9, 2017 at 8:58 AM, Michael Jerris <mike at jerris.com>
>>>>> wrote:
>>>>>
>>>>> Then your lua script is not returning what it should for that domain
>>>>> lookup.  If you add some debug to your lua script you should see the lookup
>>>>> request.
>>>>>
>>>>> On Feb 8, 2017, at 5:32 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> Problem is that I am using lua xml-hanlder-binding for directory and
>>>>> all the user credentials are generated by lua script dynamically. If I add
>>>>> the domain manually in directory/default.xml, it still does not find the
>>>>> user.
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 8, 2017 at 12:57 PM, Michael Jerris <mike at jerris.com>
>>>>> wrote:
>>>>>
>>>>> your directory has no domain that matches that one.  More info on how
>>>>> to configure the directory is here:
>>>>>
>>>>> https://freeswitch.org/confluence/display/FREESWITCH/Directory
>>>>>
>>>>> On Feb 8, 2017, at 3:37 PM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> Surprising, no one else is having this issue and no fix?  Not sure if
>>>>> this is a bug, I can open a bug report if some one can confirm.
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 1, 2017 at 8:46 AM, Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> May be there is a setting, where FS will know all the domains it
>>>>> should listen to. But everything else works great except VM forwarding.
>>>>>
>>>>> On Wed, Feb 1, 2017 at 8:41 AM, Jai Rangi <jprangi at didforsale.com>
>>>>> wrote:
>>>>>
>>>>> Yes I can see that, but why it wont recognize the domain. I can leave
>>>>> voicemail for this this.
>>>>>
>>>>> *Jai Rangi*
>>>>> Cebod Technologies LLC dba DIDforSale/Cebod Telecom
>>>>> O 949-471-0102 | C 949-419-7634 <1-949-419-7634> | F 949-269-0449 /
>>>>> 949-232-1410 | jprangi at didforsale.com  www.cebod.com |
>>>>> www.didforsale.com |3200 Bristol St Suite 615, Costa Mesa, CA 92626
>>>>> |
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Feb 1, 2017 at 7:39 AM, Michael Jerris <mike at jerris.com>
>>>>> wrote:
>>>>>
>>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot
>>>>> locate domain company.phonesystemdomain.com
>>>>>
>>>>> that's the issue
>>>>>
>>>>> On Tue, Jan 31, 2017 at 11:42 PM Jai Rangi <jprangi at gmail.com> wrote:
>>>>>
>>>>> We are using Freeswitch for a multidomain setup and experiencing
>>>>> problem in forwarding voice mail message to another extension in the same
>>>>> domain.
>>>>>
>>>>> This is what I see in the logs
>>>>>
>>>>> 2017-01-31 21:23:37.116117 [WARNING] mod_voicemail.c:3268 Cannot
>>>>> locate domain company.phonesystemdomain.com
>>>>> <http://j2h.la.cebodtelecom.com/>
>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117 [ERR]
>>>>> mod_voicemail.c:1768 Failed to forward message to 130
>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.116117
>>>>> [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
>>>>> 30a4bcaa-cd5a-4be8-88bf-94e888f98a16 2017-01-31 21:23:37.136121
>>>>> [DEBUG] switch_ivr_play_say.c:250 Handle play-file:[voicemail/vm-that_was_an_invalid_ext.wav]
>>>>> (en:en)
>>>>>
>>>>> Anyone else experiencing this, any fix? Not sure if this is a bug. I
>>>>> have experienced this in 1.4, 1.6.6, 1.6.9 and latest stable 1.6.13.
>>>>>
>>>>> Thank you,
>>>>> Jai
>>>>>
>>>>>
>>
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