[Freeswitch-users] Random [CRIT] sofia_glue.c:1031 Error creating HANDLE! when using att_xfer

Thu Apr 6 16:46:07 MSD 2017

Hello guys,

I tried to increase sofia debug level to 9 but it gave me nothing useful:

nua_common.c:108 nh_create_handle() nua: nh_create_handle: entering
nua_common.c:122 nh_create_handle() nua(0x7f8018014150): creating handle
0x7f8015287660 failed
2017-04-06 09:23:17.300587 [CRIT] sofia_glue.c:1031 Error creating HANDLE!
url_str=[sip:102 at 10.100.128.102:5060]
call_id=[N/A]
to_str=[<sip:102 at 10.100.128.102:5060>]
from_str=["Outbound Call" <sip:106%piromax.pbx.isimples.com.br at 10.50.0.1>]
invite_contact=[<sip:mod_sofia at 10.50.0.1:5060>]
2017-04-06 09:23:17.300587 [NOTICE] mod_sofia.c:117 Hangup
sofia/internal/102 [CS_INIT] [DESTINATION_OUT_OF_ORDER]

Talking to my client I managed to get some more context. This always
happens when the person tries to transfer the same call for the second
time. For example:

1) LEG A (PSTN) Calls LEG B (Bob)
2) Bob answers the call and tries to transfer the call to Sally
3) Sally answers Bob and tell him to talk to Alice and hangs up the call
4) Bob is now talking again to PSTN
5) Bob tries to transfer the call to Alice, the transfer returns
immediately and the error above pops on the console

Here is the output of *info *before calling att_xfer:

https://pastebin.com/CzhMEPbB

2017-04-06 1:33 GMT-03:00 Brian West <brian at freeswitch.org>:

> This issue has zero to do with file handles, its the NUA handle in Sofia.
>
> /b
>
>
> On Wed, Apr 5, 2017 at 11:02 PM, Sergey Safarov <s.safarov at gmail.com>
> wrote:
>
>> Check how many file handler allowed to create process. Default value is
>> 1024.
>> If this take place,  please create jira for fix
>>
>> ср, 5 апр. 2017, 22:52 Michael Jerris <mike at jerris.com>:
>>
>>> Are you forcing one of those values with a var?
>>>
>>> sofia loglevel all 9 may help show which one it doesn’t like, but one of
>>> those vars printed is the wrong format.
>>>
>>> On Apr 5, 2017, at 2:36 PM, Antonio Modesto <modesto916 at gmail.com>
>>> wrote:
>>>
>>> Hi folks,
>>>
>>> Some of my customers are complaining that sometimes when they are going
>>> to transfer a call, it drops. I noticed that when this happens, freeswitch
>>> reports the following in the console/logfile:
>>>
>>>
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 2017-04-04 12:58:13.900620
>>> [NOTICE] switch_channel.c:1104 New Channel sofia/internal/angela
>>> [aed6d1eb-c1fe-496f-b520-150ae
>>> 23918a6]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 2017-04-04 12:58:13.900620 [CRIT]
>>> sofia_glue.c:1031 Error creating HANDLE!
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 url_str=[sip:angela at 10.100.161
>>> .3:5060;transport=udp]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 call_id=[N/A]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 to_str=[<sip:angela at 10.100.161
>>> .3:5060;transport=udp>]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 from_str=["Outbound Call" <
>>> sip:keneja%sabia.pbx.isimples.com.br at 10.50.0.1>]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 invite_contact=[<sip:mod_sofia
>>> @10.50.0.1:5060>]
>>> aed6d1eb-c1fe-496f-b520-150ae23918a6 2017-04-04 12:58:13.900620
>>> [NOTICE] mod_sofia.c:117 Hangup sofia/internal/angela [CS_INIT]
>>> [DESTINATION_OUT_OF_ORDER]
>>>
>>>
>>> Do you guys know what can be causing this?
>>>
>>> Thanks.
>>>
>>>
>>> --
>>> Atenciosamente,
>>>
>>> Antônio Modesto
>>> ____________________________________________________________
>>> _____________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
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>>>
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>>>
>>>
>>> ____________________________________________________________
>>> _____________
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>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
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>>
>>
>> _________________________________________________________________________
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>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
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>>
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>>
>
>
>
> --
>
> *Brian West*
> brian at freeswitch.org
>
> *Twitter: @FreeSWITCH , @briankwest*
>
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>
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>
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>
> Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit:
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>
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>
> _________________________________________________________________________
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>
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>
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-- 
Atenciosamente,

Antônio Modesto
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