[Freeswitch-users] Building an IVR - Macro not found error

[William Colls]

Working now. Never overlook "dumb" as possible cause of a problem. I 
this case it appears that either the macro name or the call to it had a 
hidden character. renamed the macro, and upated the invocation: problem 
goes away.

Thanks for your help. Where you note "This looks wrong" you are correct. 
A line was dropped when I copy/pasted the file into the e-mail.


On 2016-09-02 11:26 AM, Michael Jerris wrote:
>> On Sep 1, 2016, at 8:22 PM, William Colls <william at williamcollsassoc.ca> wrote:
>>
>> Built from source. My IVR is derived from the demo_ivr, and the macros
>> are in a seperate file. ivr and macro files as shown below.
>>
>> /usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml
> this one should be included from /usr/local/freeswitch/conf/autoload_configs/ivr.conf.xml
>
>> <include>
>>    <menu name="ourhouse"
>>        greet-long="phrase:ourhouse_greet_long"
>>        greet-short="phrase:ourhouse_greet_short"
>>        invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>>        exit-sound="voicemail/vm-goodbye.wav"
>>        confirm-macro=""
>>        confirm-key=""
>>        tts-engine="flite"
>>        tts-voice="rms"
>>        confirm-attempts="3"
>>        timeout="10000"
>>        inter-digit-timeout="2000"
>>        max-failures="3"
>>        max-timeouts="3"
>>        digit-len="4">
>>
>>      <entry action="menu-exec-app" digits="1" param="transfer 203 XML
>> default"/>
>>      <entry action="menu-exec-app" digits="2" param="transfer 204 XML
>> default"/>
>>      <entry action="menu-top" digits="9"/>          <!-- Repeat this
>> menu -->
>>    </menu>
>> </include>
>>
>> /usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml
> this one should be included from the glob in /usr/local/freeswitch/conf/lang/en/en.xml
>
>> <include>
>>    <macros>
>>    <macro name="ourhouse_greet_long" pause="100">
>>      <input pattern="(.*)">
>>        <match>
>>          <action function="play-file"
>> data="/usr/local/freeswitch/recordings/thanks.wav"/>
>>          <action function="play-file"
>>                  data="ivr/ivr-you_may_exit_by_hanging_up.wav"/>
>>          <action "ivr" data="ourhouse_greet_short"/>
>>        </match>
>>      </input>
>>    </macro>
>>
>>    <macro name="ourhouse_greet_short">
>>      <input pattern="(.*)">
>>        <match>
>>          <action function="play_and_get_digits"
>>                  data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav
>> /invalid.wav ext_dialed \d+ 500"/>
>>
>>          <!-- Menu option 1: Heather -->
>>          <action function="play-file"
>> data="/usr/local/freeswitch/recordings/heather.wav"/>
>>
>>          <!-- Menu option 2: William -->
>>          <action function="play-file”
>>
> This looks wrong…
>
>>          <!-- menu option 3: Contact information -->
>>          <action function="play-file"
>> data="/usr/local/freeswitch/recordings/contact.wav"/>
>>          <!-- menu option 9: replay the menu -->
>>          <action function="play-file"
>> data="/usr/local/freeswitch/recordings/replay.wav"/>
>>        </match>
>>      </input>
>>    </macro>
>>    </macros>
>> </include>
>>
>>
>>
>> On 2016-09-01 06:28 PM, Michael Jerris wrote:
>>> installing from source or packages?  What file are you editing exactly and what have you added to it and where?
>>>
>>>> On Sep 1, 2016, at 6:21 PM, William Colls <william at williamcollsassoc.ca> wrote:
>>>>
>>>> Freeswitch 1.6.9
>>>>
>>>> debian Jessie 64 bit platform.
>>>>
>>>> New to Freeswitch and trying to build a small IVR. I am getting an error
>>>> when it tries to execute a phrase macro.
>>>>
>>>>  From looking at freeswitch.xml.fsxml it appears that the macro is
>>>> loaded (reloadxml produces no errors).
>>>>
>>>> When I call into the switch, I can see the call being answered, and my
>>>> IVR is picked, up and executes with out error until switch_ivr_play
>>>> tries to play the macro. It then generates the error message "Can't find
>>>> macro ourhouse_greet_long". Just before the error occurs, I get a debug
>>>> message "No language specified - Using [en]".
>>>>
>>>> If I substitute one of the Demo IVR macros for ourhouse_greet_long, it
>>>> will be executed with out error.
>>>>
>>>> The file containing macro is located in
>>>> /usr/local/freeswitch/conf/lang/en/ivr.
>>>>
>>>> So what have I done wrong? Any help appreciated. I can provide more
>>>> detail if needed.
>>>>
>>>> Thanks for your time.
>>>>
>>>> William.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _________________________________________________________________________
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>>>> http://www.freeswitchsolutions.com
>>>>
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>>> _________________________________________________________________________
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>>> http://www.freeswitchsolutions.com
>>>
>>> Official FreeSWITCH Sites
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>>>
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>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org