[Freeswitch-users] Building an IVR - Macro not found error

[Michael Jerris]

> On Sep 1, 2016, at 8:22 PM, William Colls <william at williamcollsassoc.ca> wrote:
> 
> Built from source. My IVR is derived from the demo_ivr, and the macros 
> are in a seperate file. ivr and macro files as shown below.
> 
> /usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml

this one should be included from /usr/local/freeswitch/conf/autoload_configs/ivr.conf.xml

> 
> <include>
>   <menu name="ourhouse"
>       greet-long="phrase:ourhouse_greet_long"
>       greet-short="phrase:ourhouse_greet_short"
>       invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
>       exit-sound="voicemail/vm-goodbye.wav"
>       confirm-macro=""
>       confirm-key=""
>       tts-engine="flite"
>       tts-voice="rms"
>       confirm-attempts="3"
>       timeout="10000"
>       inter-digit-timeout="2000"
>       max-failures="3"
>       max-timeouts="3"
>       digit-len="4">
> 
>     <entry action="menu-exec-app" digits="1" param="transfer 203 XML 
> default"/>
>     <entry action="menu-exec-app" digits="2" param="transfer 204 XML 
> default"/>
>     <entry action="menu-top" digits="9"/>          <!-- Repeat this 
> menu -->
>   </menu>
> </include>
> 
> /usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml

this one should be included from the glob in /usr/local/freeswitch/conf/lang/en/en.xml

> 
> <include>
>   <macros>
>   <macro name="ourhouse_greet_long" pause="100">
>     <input pattern="(.*)">
>       <match>
>         <action function="play-file"
> data="/usr/local/freeswitch/recordings/thanks.wav"/>
>         <action function="play-file"
>                 data="ivr/ivr-you_may_exit_by_hanging_up.wav"/>
>         <action "ivr" data="ourhouse_greet_short"/>
>       </match>
>     </input>
>   </macro>
> 
>   <macro name="ourhouse_greet_short">
>     <input pattern="(.*)">
>       <match>
>         <action function="play_and_get_digits"
>                 data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav 
> /invalid.wav ext_dialed \d+ 500"/>
> 
>         <!-- Menu option 1: Heather -->
>         <action function="play-file"
> data="/usr/local/freeswitch/recordings/heather.wav"/>
> 
>         <!-- Menu option 2: William -->
>         <action function="play-file”
> 

This looks wrong… 

> 
>         <!-- menu option 3: Contact information -->
>         <action function="play-file"
> data="/usr/local/freeswitch/recordings/contact.wav"/>
>         <!-- menu option 9: replay the menu -->
>         <action function="play-file" 
> data="/usr/local/freeswitch/recordings/replay.wav"/>
>       </match>
>     </input>
>   </macro>
>   </macros>
> </include>
> 
> 
> 
> On 2016-09-01 06:28 PM, Michael Jerris wrote:
>> installing from source or packages?  What file are you editing exactly and what have you added to it and where?
>> 
>>> On Sep 1, 2016, at 6:21 PM, William Colls <william at williamcollsassoc.ca> wrote:
>>> 
>>> Freeswitch 1.6.9
>>> 
>>> debian Jessie 64 bit platform.
>>> 
>>> New to Freeswitch and trying to build a small IVR. I am getting an error
>>> when it tries to execute a phrase macro.
>>> 
>>> From looking at freeswitch.xml.fsxml it appears that the macro is
>>> loaded (reloadxml produces no errors).
>>> 
>>> When I call into the switch, I can see the call being answered, and my
>>> IVR is picked, up and executes with out error until switch_ivr_play
>>> tries to play the macro. It then generates the error message "Can't find
>>> macro ourhouse_greet_long". Just before the error occurs, I get a debug
>>> message "No language specified - Using [en]".
>>> 
>>> If I substitute one of the Demo IVR macros for ourhouse_greet_long, it
>>> will be executed with out error.
>>> 
>>> The file containing macro is located in
>>> /usr/local/freeswitch/conf/lang/en/ivr.
>>> 
>>> So what have I done wrong? Any help appreciated. I can provide more
>>> detail if needed.
>>> 
>>> Thanks for your time.
>>> 
>>> William.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>> 
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://confluence.freeswitch.org
>>> http://www.cluecon.com
>>> 
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>>> http://www.freeswitch.org
>> 
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>> 
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>> 
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services: 
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org