[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Ítalo Rossi]

Bug reports go to JIRA.

Don't forget to put debug logs (/log 7 siptrace etc) and your
configurations.

On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip at ukr.net> wrote:

> P.S.
>
> see attached file with call-flows.
>
>
>
>
> Thanks in advance for any help.
> Regards Ewgeny.
>
>
>
> 16.11.2016 13:56, Ewgeny пишет:
>
> Some more information about the issue with group pickup.
>
> Why intercept doesn't work with Queues ?
>
>
> 15.11.2016 17:47, Ewgeny пишет:
>
> Hi !
>
> First about terminology: *Call Pickup* the ability to pull a ringing call
> to the phone you are currently on.
>
> Call Pickup = Call Intercept = Call group pickup.
>
>
> We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony
> system with Kamailio and other SIP services.
>
> The problem with call pickup (intercept) when using a Queue
> (mod_callcenter).
>
> The group pickup scheme we are using described here:
> http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
>
> We do SUBSCRIBE (3 see link) to some our service - that return information
> about the call (call legs) in NOTIFY with XML body (5).
>
> Then we do an INVITE with REPLACES (7) that actually do the Intercept.
>
> This works on normal calls, but doesn't work with Queues.
>
> In the queue a few agents simultaneously calling, and when INVITE w
> Replace headers comes it didn't intercept the call.
>
> The question is: how to implement Call Group Pickup (Call Intercept) with
> mod_callcenter ?
>
> If it necessary i can add call sip traces for more details.
>
> Thanks in advance for any help.
>
>
> Regards Ewgeny.
>
>
>
>
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> _________________________________________________________________________
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>
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>
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>
> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
>
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>
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-- 
Ítalo Rossi
italo at freeswitch.org
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